Amazon Lost my package and now refusing to refund!

beemarman

SaucySecrets wrote: »

The delivery men around my old house used to sign for parcels so that they got paid, and then leave them somewhere around the house. It's possible that has happened here too, and Amazon do have a signature, but the parcel was also left in the bin.

I'd call Amazon again and request the signature so you can identify who has the parcel. You might get luckier with a different call handler. If that doesn't help, give your local police a call and they'll be able to give you a crime reference number. It's a bit pointless, but if Amazon do have a signature, they may well believe they have discharged their responsibilities as they have proof of delivery to someone.

I'll will go to the police station this week to report it. Really didn't want to get them involved as it's not a criminal offence. I'll either wait another 3 weeks for my Credit card to sort it out, or go to the police to get a Crime reference number for a crime that never happened.:mad:

davidmcn

I am baffled as to what crime you're meant to be reporting, though I suppose you can report lost property to the police.

CardinalWolsey

The OP doesn't actually know that the parcel was in his bin at the time it was emptied. Therefore, they had a package left in their bin, which when they went to check was no longer in the bin. The assumption at the point of reporting to the police is that the package has been stolen. Report the bare facts and get your crime reference and police report.

I'm wondering why though the OP is so against involving the police. As others have said, this will demonstrate to Amazon that you are serious, and not simply trying to pull a fast one. For an item of this value, I really don't blame Amazon in requiring what is effectively the equivalent of an affidavit - it ensures those that are trying it on back down.

So go to the police, report it as a theft, don't mention the bin men, and submit the report to Amazon. Voila, you'll get your refund (which is the sub-text in Amazon's email as well).

m0bov

There is no crime, don't waste their time, just go to your credit card company. Better still, LBA Amazon.

Ectophile

I suspect the reason that the OP doesn't want to go to the police is that there is no evidence that anybody has committed any crime here. Why waste the police's time, just to follow some ridiculous process that Amazon insist on?

Aylesbury_Duck

Ectophile wrote: »

I suspect the reason that the OP doesn't want to go to the police is that there is no evidence that anybody has committed any crime here. Why waste the police's time, just to follow some ridiculous process that Amazon insist on?

No evidence of a crime but looking at the circumstances objectively, one could make a case for deception on OP’s part. A £1800 item they knew was coming, was apparently signed for and put in the one place where it could plausibly be disposed of with no evidence “the next day”. Now they’re insisting on a refund. I can see why Amazon and the police might be suspicious.

OP, for such a valuable item, have you contacted the local authority to see if there’s any chance it’s turned up at their waste processing facility, obviously boxed, unopened and fully addressed?

Nilrem

cajef wrote: »

I only know that if I had ordered something worth £1800 from any company I would have made sure someone was in to receive it.

Even if it gets dispatched earlier than they said, and the notification comes after you're out for the day?

Normally I don't have any problems with amazon, but I have had stuff that was said to be due for delivery on X day actually get sent out on X-1, with the dispatch email coming through long after most people have left the house to go to work. There isn't much most people can do about that, given even if you tell your boss "sorry got to go home for a parcel" it could have been delivered by the time you get back.

Fortunately for me there is almost always someone in at my house so it's never been an issue, however I have had stuff from Yodel and PF left in the Green gardening waste bin in the past (fortunately they used the bin that was obviously not in a position for collection).

The problem the op is having is solely down to Amazon's designated delivery service not following procedure, certainly not following it for a high value item.

cajef

Nilrem wrote: »

Even if it gets dispatched earlier than they said, and the notification comes after you're out for the day?

Whenever I have bought any high value items from Amazon I have received tracking information which I aways check, the parcel company contact me by email or text to give me a window of time when they will deliver which can be changed if not convient.

davidmcn

cajef wrote: »

Whenever I have bought any high value items from Amazon I have received tracking information which I aways check, usually the parcel company contact me by email or text to give me a window of time when they will deliver which can be changed if not convient.

Really depends on the courier, some don't tell you much more than "it's in a van and we'll be delivering it some time today".

halogen

I've had delivery drivers leave stuff in the bin. And not leave a note either.
There are no Amazon drop boxes where I live and the post office is only open during working hours so getting things dropped off there could be tricky.

Some couriers will let you designate a safe drop off point but not all of them will then use that point.
As for delivery window...where I live it's 12 hours and you only get the email 6 hours into it.


Why would anyone think a bin was a safe place?