Amazon Lost my package and now refusing to refund!

beemarman

Update.

Amazon are now saying they have a signature, but due to Data protection law they can't show me who signed for it. They said i need to go to the police to report it, then they would show the police the signature instead of me.

What a load of rubbish. I told them to show me the signature, then I can confront whoever signed for it and demand the item back. They refused to do so.

On Amazon website you have the option to view a signature if the item has been signed for. I clicked on that option and nothing is showing. When I asked the person why this was the case he had no answer.

He refused to give me his full name when I asked for it.

When I told them I was going to report it to my credit card for a charge back he said he'll advise against it. He said my best option is to report it to the police. I then said I would if you can show me who signed for it, and if the person refused to hand me back my package, then I'll go to the police with proof that it was stolen by whoever signed it.

nyermen

Instead the idiot left it in my bin, and then left a 'Sorry we missed you note' to tell me it was in my bin.

Do you still have this note? Don't loose it...

beemarman

nyermen wrote: »

Do you still have this note? Don't loose it...

Luckily I kept it. I even emailed it to their customer service.

Carrot007

beemarman wrote: »

Update.

Amazon are now saying they have a signature, but due to Data protection law they can't show me who signed for it. They said i need to go to the police to report it, then they would show the police the signature instead of me.

What a load of rubbish. I told them to show me the signature, then I can confront whoever signed for it and demand the item back. They refused to do so.

On Amazon website you have the option to view a signature if the item has been signed for. I clicked on that option and nothing is showing. When I asked the person why this was the case he had no answer.

He refused to give me his full name when I asked for it.

When I told them I was going to report it to my credit card for a charge back he said he'll advise against it. He said my best option is to report it to the police. I then said I would if you can show me who signed for it, and if the person refused to hand me back my package, then I'll go to the police with proof that it was stolen by whoever signed it.

And yet you are stil lresiting.


Yes the police will not care.


Yes they wil lactually make it hard for you to register the isse.


But it will show amazon you are serious.


No it should no be needed in this case as no one has stolen it.


Just consider your option. Do you a. want a refund and never to be able to order from amazon again. or b. want a refund and to be able to order from amazon again.


You are not squeaky clean here. you ordered an item of value and were not in for it.


Moan all you like here. But work with amazon for whatever resolution you want.

beemarman

Carrot007 wrote: »

And yet you are stil lresiting.


Yes the police will not care.


Yes they wil lactually make it hard for you to register the isse.


But it will show amazon you are serious.


No it should no be needed in this case as no one has stolen it.


Just consider your option. Do you a. want a refund and never to be able to order from amazon again. or b. want a refund and to be able to order from amazon again.


You are not squeaky clean here. you ordered an item of value and were not in for it.


Moan all you like here. But work with amazon for whatever resolution you want.

Why in the name of god would I want to ever order from Amazon again? I'm doing this out of principal. The law says I'm right in asking for a refund or a replacement. I know my credit card would refund me in due time.

Saying it's my fault for ordering an expensive item and then not being at home is just bull. I've ordered loads of items in the past. I stayed in all day waiting for it, and then no show from the couriers.

Amazon shouldn't be allowed to treat customers like this. Any other smaller company would get a bollocking for doing the same, so why should Amazon get away with it?

Royal Mail, eBay and most other couriers don't do this. It all would have been avoided if they followed their own rule and made sure the item was signed for. This didn't happen, and now I have to suffer for their failure.

I really don't want to go to the police as no crime was committed on my part. They should be the ones to take this to the police.

garth549

Carrot007 wrote: »

You are not squeaky clean here. you ordered an item of value and were not in for it.

Come off it, that's ridiculous!

Amazon are in breach of contract by not delivering the item to the OP. They can huff and puff all they want but unless they can prove (on balance) that the OP has it in their possession and are basically trying to defraud them then they must refund or replace.

OP, I'd file a police report. They won't help, but it may well make Amazon back down.

unholyangel

DoaM wrote: »

It'll say delivery to an address rather than a person - whether a bin at that address constitutes delivery is open to debate, hence my questions.

If Amazon have stated that a signature will be required, and the OP has evidence (a note) that it was delivered to a bin (thus without a signature), then that's the OP's silver bullet.

(1)A sales contract is to be treated as including the following provisions as terms.
(2)The goods remain at the trader’s risk until they come into the physical possession of—
(a)the consumer, or
(b)a person identified by the consumer to take possession of the goods.

Or (since its amazon) the consumer rights directive....

Article 20

Passing of risk

In contracts where the trader dispatches the goods to the consumer, the risk of loss of or damage to the goods shall pass to the consumer when he or a third party indicated by the consumer and other than the carrier has acquired the physical possession of the goods.

Putting it into a bin isn't a person acquiring physical possession of them.

While companies may take the risk involved with allowing couriers to deposit in a "safe" place (I wouldnt class a bin as one for a start) or couriers may take the risk rather than reattempting (they often get paid per parcel, not per try/hour)....that risk is entirely within their control so would be inappropriate for them to transfer it even if consumer rights didn't explicitly stop them from doing so.

Boomslang

Should have ordered a bottle of wine with it, they never leave that without a signature !!

cajef

I only know that if I had ordered something worth £1800 from any company I would have made sure someone was in to receive it.

HopeAndDriftWood

The delivery men around my old house used to sign for parcels so that they got paid, and then leave them somewhere around the house. It's possible that has happened here too, and Amazon do have a signature, but the parcel was also left in the bin.

I'd call Amazon again and request the signature so you can identify who has the parcel. You might get luckier with a different call handler. If that doesn't help, give your local police a call and they'll be able to give you a crime reference number. It's a bit pointless, but if Amazon do have a signature, they may well believe they have discharged their responsibilities as they have proof of delivery to someone.