BTTV Price Increase 28th July

Chrishazle

Just had an email from BT saying they're putting up the price of my BTTV Max package by £4pm from 28th July, but I can continue at current price if I sign up for a new 18 month contract - and in the fine print it says a new 18 month BTTV package will necessitate a new 18 month BTInternet contract, and that BT prices will go up by RPI every March.:mad::mad:
"If you renew your BT Sport and TV contract, a new 18-month BT Broadband contract is required. For UK residential BT Broadband customers. All prices may change and your monthly broadband price will increase from March 2020 each year by the Consumer Price Index rate of inflation published in January that year. Terms, prices, content and products, like BT TV or BT Sport, might also change during your contract."

maas

I've just had this email too. I only have the BT basic TV, basic fibre1 and BT sport HD and I was paying £35 a month (with an introductory offer which has just come to an end). Now with this £4 increase Im paying £62 a month in the blink of an eye!

Scooter01

I don't like the fact that even though I have a package of TV, Broadband and Landline, if I want to leave they will only cancel the TV part without penalty, but if I want to keep my existing price I need to renew all of it for 18 months. So if you like to keep all elements in contract for the same period, you either need to take the price rise for how many months you have left or lock into another 18 months

johnbhoy10

Scooter01 wrote: »

I don't like the fact that even though I have a package of TV, Broadband and Landline, if I want to leave they will only cancel the TV part without penalty, but if I want to keep my existing price I need to renew all of it for 18 months. So if you like to keep all elements in contract for the same period, you either need to take the price rise for how many months you have left or lock into another 18 months

They just like to muddy the waters imo!! I'll be calling them soon and ask why on my bill i have 3 distinct headings of Phone, Package and Phone.

The Package section clearly shows my discount and that it is for 18 months.

The TV section (i have something called MAX HD) shows my discount too but no timescale for the discount??

Now it's probably somewhere else but one of my questions to them is why not show the length in there too. Personally, never liked dealing with BT. It's just every time i've negotiated no-one else comes close pricewise for what i want and i can''t get cable.

JJ_Egan

TV Max HD package mine last but one 24 months . Current 2019 18 months . Both negotiated on price .
Agree BT bill/ account is confusing .
But details are presented at the start of new contract .Shown in the initial welcome/ upgrade email.
(Your contract is for: 18 months starting on 30 Apr 2019 )


New price rise based on CPI shown from August 2018 on contracts / adverts .
Possible no get out under Ofcom rules on an agreed increase .

jem16

Email I just received really isn't clear at all. My package negotiated last August includes BT Sport free for 18 months. The email says BT Sport will go up by £4. It also says I currently receive a discount and at the end of the discount I would pay £16pm for BT Sport.

What isn't clear is whether or not that discount will keep it free till the end of my contract. Anybody know?

JJ_Egan

I read that as BT Sport at £xx less discount .( you say nil as discounted total )

New price BT Sport £xx + £4 less discount = £4pm new price .
Discount is a fixed price for 18 months .

jem16

JJ_Egan wrote: »

New price BT Sport £xx + £4 less discount = £4pm new price .
Discount is a fixed price for 18 months .

That's where the problem lies. The offer I took was for 18 months free BT Sport, not a fixed discount on BT Sport.

The Bill however always shows as £12 for BT Sport minus a £12 discount which therefore means £0, so free.

However if it goes to £16 and discount stays the same at £12, it's no longer free but £4pm which isn't what was agreed.

JJ_Egan

Difficult to know , better ask BT what free means in regards to .
#Terms and Conditions .
Our prices and terms may change at any time while you're in contract with us. We'll let you know about any important changes before they happen. #

jem16

JJ_Egan wrote: »

Difficult to know , better ask BT what free means in regards to .
#Terms and Conditions .
Our prices and terms may change at any time while you're in contract with us. We'll let you know about any important changes before they happen. #

I will check this out but this is the offer I took.

https://twitter.com/btsport/status/1027859783712497664?lang=en

JJ_Egan

Link is dead / expired as to terms and conditions .