Stubhub withholding tickets

Takmon

SW1983 wrote: »

As with most purchases, I assumed that there would be a refund timeframe or that the Consumer Contracts Regulations would cover my purchase. As stated I attempted to cancel the transaction within 48 hours of making purchase. I was wrong for not reading t&c’s before making purchase.

Regulations clearly state you have no cooling off period for purchases with a set date such as a performance. This applies to all purchases in the UK, not checking this is not a good reason to refuse to pay.

SW1983 wrote: »

I am not saying that it was fraudulent, I was merely saying that on advising the fraud department of my bank the details of situation, did they initiate the Chargeback. As for me selling tickets that I do not have, that I cannot confirm authenticity of, that I believe Stubhub to be coercing me into making a possibly fraudulent transaction.

This is just an excuse, you were happy that the tickets were genuine when you agreed to buy them in the first place. Now that you don't want them your just making up reasons to try and get your money back.

If you think Stubhub is that dodgy why have you gone on to buy further tickets from them as stated in your OP.

SW1983 wrote: »

Also, I agree that I should incur some form of penalty but as advised Stubhub have said that if I sell the tickets and cannot fulfil the order, I will lose the cost of the tickets plus 40% of the total amount hence being concerned at selling the tickets.

Yes and the penalty is that you lose the money that you paid for the tickets because its not the sellers fault you are unable to attend. You have no right to sell tickets that you don't want and they are just offering this as one possible solution to you not being able to attend.


Like i said it all comes down to you agreed to buy tickets at a certain price and due to no fault of the seller you couldn't attend the event so you refused to pay for them.
Nobody on here is going to condone unethical behavior like that.

DoaM

You bought tickets via Stubhub.
You need to re-sell the tickets via Stubhub.

If the tickets don't arrive then Stubhub would be in breach of contract, therefore any further breach of contract by you (not having tickets to re-sell) would be consequential from their breach. As such any penalty they wished to apply would amount to an unfair contract term, as they would have engineered the breach.

You could have more-easily resolved this issue at the time IF it happened, than what you've got yourself in to.

It seems to me that you've raised a chargeback on the basis of a future, potential, breach of contract rather than a current, known breach of contract. No wonder they've closed/banned your account.