Stubhub withholding tickets

waamo

Are they going to send the tickets at the stipulated time ie the day before the concert?

Alternatively was the chargeback successful?

If not then you should be entitled to a refund. If they do send them then you have no grounds for complaint.

sheramber

Okay, you bought tickets

Now can't use them but can only resell them through Stubhub.

What happened next that led to your account being closed?

KatrinaWaves

sheramber wrote: »

Okay, you bought tickets

Now can't use them but can only resell them through Stubhub.

What happened next that led to your account being closed?

He has said a few posts above, he tried to do a chargeback (or did do a chargeback) because he couldnt use tickets he had bought because of his own 'fault' therefore StubHub can legitimately cancel his account.

boo_star

sheramber wrote: »

Okay, you bought tickets

Now can't use them but can only resell them through Stubhub.

What happened next that led to your account being closed?

They initiated a chargeback against Stubhub.

SW1983

I am on no way saying that it isn’t my own fault for not being able to use the tickets and whilst I would have resold the tickets if I physically had them and could guarantee delivery to the buyer then I would have sold them. As advised, I cannot guarantee these tickets are real, that they will arrive to me in time for them to sell them, that the seller will send them at all etc

Stubhub have engineered a situation that a buyer will lose out/be given financial penalties should they not be able to attend a concert etc.

Also, whilst some of you disagree with the Chargeback, the fraud department at my bank clearly deemed the transaction to be ‘questionable’ otherwise they wouldn’t have proceeded with the Chargeback.

Takmon

SW1983 wrote: »

I am on no way saying that it isn’t my own fault for not being able to use the tickets and whilst I would have resold the tickets if I physically had them and could guarantee delivery to the buyer then I would have sold them. As advised, I cannot guarantee these tickets are real, that they will arrive to me in time for them to sell them, that the seller will send them at all etc

Stubhub have engineered a situation that a buyer will lose out/be given financial penalties should they not be able to attend a concert etc.

If you decide to buy tickets for an event on a certain date and then are unable to attend due to no fault of the seller it is entirely the wrong thing to expect to get a refund for the tickets.

It is perfectly fair that you should lose out the cost of the tickets in those circumstances. So you it serves you right that your account is banned if your agreeing to buy tickets then refusing to pay for them.

SW1983 wrote: »

Also, whilst some of you disagree with the Chargeback, the fraud department at my bank clearly deemed the transaction to be ‘questionable’ otherwise they wouldn’t have proceeded with the Chargeback.

How was there any possible fraud? the only thing remotely fraudulently is you agreeing to buy tickets and not paying for them!.

A bank will issue a chargeback fairly easily if the customer asks for it because this can be challenged by the third party. The bank are in no way agreeing that the transaction was in any way fraudulent.

Aylesbury_Duck

SW1983 wrote: »

I am on no way saying that it isn’t my own fault for not being able to use the tickets and whilst I would have resold the tickets if I physically had them and could guarantee delivery to the buyer then I would have sold them. As advised, I cannot guarantee these tickets are real, that they will arrive to me in time for them to sell them, that the seller will send them at all etc

Stubhub have engineered a situation that a buyer will lose out/be given financial penalties should they not be able to attend a concert etc.

Also, whilst some of you disagree with the Chargeback, the fraud department at my bank clearly deemed the transaction to be ‘questionable’ otherwise they wouldn’t have proceeded with the Chargeback.

Yes, that's how these businesses work. Would you hand over £500 cash to a bloke at the gate venue? That's effectively what you've done. I bet you've paid more than the face value of the tickets already, so you've already been penalised by buying from touts.

So did the chargeback work? You said earlier "I know I can do a chargeback" but I'm inferring from your later posts that it didn't succeed? If it did work, I don't see what your complaint is - you're back in the position you were in before you ordered the tickets. If it didn't work, I can see that you're stuck, having paid for tickets you cannot use and no longer have the means to access because you broke the terms of your contract. I don't see a way out of it if that's the case.

waamo

No wonder they have banned you. It is a situation entirely of your own making.

SW1983

As with most purchases, I assumed that there would be a refund timeframe or that the Consumer Contracts Regulations would cover my purchase. As stated I attempted to cancel the transaction within 48 hours of making purchase. I was wrong for not reading t&c’s before making purchase.

I am not saying that it was fraudulent, I was merely saying that on advising the fraud department of my bank the details of situation, did they initiate the Chargeback. As for me selling tickets that I do not have, that I cannot confirm authenticity of, that I believe Stubhub to be coercing me into making a possibly fraudulent transaction.

Also, I agree that I should incur some form of penalty but as advised Stubhub have said that if I sell the tickets and cannot fulfil the order, I will lose the cost of the tickets plus 40% of the total amount hence being concerned at selling the tickets.

Aylesbury_Duck

So did the chargeback work or not? You seem to be avoiding answering that question.

As to the rest of it, you willingly entered into a dodgy contract, handing over £500 to people on the trust that they'll send you tickets the day before the event that may or may not be transferable to you in the first place. It can't now be a surprise that the possible way out of this is further dodgy business?

You've been caught out buying touted tickets and now want the protection of consumer law.