INSURANCE DELAY 2 Weeks for further checks after investigation report ?

Hgul

Well yes the position that was outlined above is correct
BUT

they basically informed me that they will be dealing with the complaint once the claims sorted out ? That basically rang alarm bells in my head as that is already breech of contract and process

That’s why I called the ombudsman

Realistically the complaint that was logged should be delt with within the 8 weeks period given

BUT what if the claim took 1 year 2 years ? 4 months ?

I have been told that it will be delt with once the claim is delt with so that’s when I took the step to call the ombudsman and just explain the situation about what was said to me

Which made absolutely no sense !
And the ombudsman then said .. No that doas not sound correct the complaint should be delt with inline with the 8 week process not once the claim is delt with and from then they fired over a email to the insurer

Hgul

The bottom line is ,

They done everything backwards in my prospective

You attempt to settle
Take ownership of the car v5 keys etc requested and sent
Go to settle
Then turn around and send me investigator out to my home to take a report and I must state this ‘quiering a ccj ‘ �� which was rectified to the investigator and evidence showen of the ccj in question and what position is on it

Once they receive the report from the independent investigators they then turn around and add another 2 weeks to their ‘diary’
For more checks - no email confirmation on what is happening - just a short brief conversation - not acceptable .

Quentin

Hgul wrote: »

The bottom line is ,

They done everything backwards in my prospective

You attempt to settle
Take ownership of the car v5 keys etc requested and sent
Go to settle
Then turn around and send me investigator out to my home to take a report and I must state this ‘quiering a ccj ‘ �� which was rectified to the investigator and evidence showen of the ccj in question and what position is on it

Once they receive the report from the independent investigators they then turn around and add another 2 weeks to their ‘diary’
For more checks - no email confirmation on what is happening - just a short brief conversation - not acceptable .

This is the first mention you have made about your ccj??

Have you posted all the facts of this issue? (Eg. Did you make a false declaration on your application for the policy?)

Hgul

How can I make a false declaration when I was not asked about ccjs? Plus it’s in court proceedings being set aside
Anyway long story short I’ve just been a victim of fraud myself as somebody has used my name to set up a company and put me as a director which I’m now requesting companies house to remove me as the director as this has been done without my consent so loads of little issues going on here

Hgul

But still not enough to void a claim as I been told by an expert long as I can prove all this it should be fine we will see the outcome in two weeks! But do I know contact the insurance and tell them I’ve just found out my identity is being used without my consent ? And I’ve written to company house or do I stay quiet no idea

Quentin

Hgul wrote: »

How can I make a false declaration when I was not asked about ccjs? Plus it’s in court proceedings being set aside
Anyway long story short I’ve just been a victim of fraud myself as somebody has used my name to set up a company and put me as a director which I’m now requesting companies house to remove me as the director as this has been done without my consent so loads of little issues going on here

You brought up the CCJ in your #15!


Why did the investigator query it with you (when you apply to set aside a ccj it remains on your record until you win your set aside)


Is it possible they included "no ccjs against anyone to be covered" in the assumptions you were asked to agree were correct when taking out the policy?


How did they find out about your own fraud case?

Hgul

Yes the investigator asked me if I had any so I told him about it and no the insurance don’t have any policy like that not stated nowhere in the hand book or wording so that’s not the issue

The issue is I’ve searched my name and address on google cause he asked me if I had any company’s set up which was really weird ! And I obviously said no and he told me how they sometimes look at social media etc so I done exactly that I searched my name and my address and bingo my name and dob has been registered to a company which I have no idea about it’s not even my address but somehow linked me to it ! That’s why I have now written to company house to get this removed but do I talk to my insurance about it ???????

Quentin

Hgul wrote: »

The issue is I’ve searched my name and address on google cause he asked me if I had any company’s set up which was really weird ! ……...! That’s why I have now written to company house to get this removed but do I talk to my insurance about it ???????

Might be a good idea seeing as they brought this up!


Can't do any harm!

Hgul

What a nightmare honestly, I’m just going to tell them that this is the situation I’ve checked and seen multiple links to my name it’s crazy going back to 2015 loads of dissolved company’s etc makes no sense in complete shock

Hgul

Just a quick update have reported these to the action fraud team and have passed information over by email to my claims handler as this may be the delay they may be thinking that I’m a director for these company’s etc which is not the case and sent over crime ref number provided

Such a mix up