Parking Eye asking for £20 Goodwill Gesture

Gazilion

Dear All,
Based on my experience on this forum. I wrote an email to Parking Eye after I was a given a PCN for parking in their clients site (a hotel). I was meant to pay them a £100 after I angrily neglected their letter for more than 30 days. They wrote me again demanding for the money and threatening Brimstones . I provided them with legal evidence that showed I was a customer at the time. Please see their reply below:

Dear Sir / Madam,
Thank you for your correspondence in relation to the Parking Charge incurred on 29
March 2019 at 21:41, at Holiday Inn Express Northampton car park.
The signage located at the above car park instructs motorists to enter their full, correct
vehicle registration into the payment machine or terminal on site. It has come to our
attention that these terms were not followed and either the vehicle registration was not
entered or was entered incorrectly on the date of the event. This therefore resulted in a
Parking Charge being issued.
As a gesture of goodwill we would like to offer you the opportunity to make a discounted
payment of £20.00. This will be on a without prejudice basis, however we must warn you
that if this balance is not paid within 14 days from the date of this correspondence, the
Parking Charge will increase to the original value.
Please note, if no payment is received, the appeal may well be rejected and a POPLA
code provided.
Upon receipt of this payment the matter will be closed and you will receive no further
correspondence from us.

Kind Regards,
ParkingEye Team

This sounds Hilarious to me. Please has anyone experienced this "goodwill gesture" ?

Ralph-y

Hi, and welcome to the forum ....


what did the hotel say ?


Ralph:cool:

The_Deep

IMO, PE signs leave much to be desired. I doubt that many judges would agree that they are capable of forming a contract, read this

https://forums.moneysavingexpert.com/discussion/5972164/parking-eye-signs-oxford-road-reading

and enlist the support of your MP as they are obviously trying to scam you.

Parliament is well aware of the MO of these private parking companies, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up, and access to the DVLA's date base more rigorously policed, and persistent offenders denied access. Hopefully life will become impossible for the worst of these scammers.

Until this is done you should still complain to your MP, citing the new legislation.

http://www.legislation.gov.uk/ukpga/2019/8/contents/enacted

Just as the clampers were finally closed down, so hopefully will many of these Private Parking Companies.

The_Deep

Ralph-y wrote: »

Hi, and welcome to the forum ....


what did the hotel say ?


Ralph:cool:

… when you wrote bad stuff on TripAdvisor?

Gazilion

I didn't write bad stuff on TripAdvisor
I spoke with the Hotel within the 28 day period. I was informed they have spoken to Parking Eye but they still sent me a letter after 30 days. I sent them the receipt of my stay in the hotel and now they are asking for a payment of £20 for a "goodwill gesture" !

Please, is there anything in law I can write to kill this harassment?

DoaM

Yes - you write (email is OK) to the hotel to insist that they get PE to cancel the PCN. PE are agents for the hotel ... if PE persist then tell the hotel that you'll defend any claim and call them as witnesses to any hearing; that'll likely put a rocket up them and get the PCN cancelled.

BrownTrout

Tbh I would actually pay it. Others may not agree.........otherwise you will most likely get a court claim.

BrownTrout

That is unless the hotel cancel it within the next few days

The_Deep

BrownTrout wrote: »

Tbh I would actually pay it. Others may not agree.........otherwise you will most likely get a court claim.

I would tell the to FOAD, (as a goodwill gesture).

Half_way

Did you speak, as in on the phone/in person, or do you have a paper trail/emails/hard copy?

Guys_Dad

Find out if hotel will support your appeal. Get it in writing if you can if they say yes.

If not:-

Pragmatic - pay £20
Dogmatic - don't pay but be prepared to put in a decent effort to get copies of on site signs and go through the technical defence points recommended on here.