Return laptop as unwanted

carrotmuseum

I have a new laptop. The seller (on line shop via ebay) gives 14 days to return a laptop as "unwanted - change of mind"

So am I allowed to power up the laptop and then use it to see if the screen is suitable, for me, in terms of clarity/brightness.

I would like to part watch a movie and maybe read a pdf or word document. So this would mean installing Word and Adobe reader.

If then if I do not like the screen performance can I return the laptop and obtain a full refund? I would uninstall Word and Adobe before return. At a pinch I could only watch a part movie using media player so no extra installation/uninstallation required.

Obviously I do not want the supplier to refuse the refund as I have used the laptop. One has to use it to see if it is suitable.
Not sure how Windows 10 Home works, but I assume I can power it up and get going without creating passwords and username - hence keeping it "clean" for potential return.

davidmcn

No, you don't have a statutory right to try it out before returning it as a change of mind. Whether they'd be able to detect that you've used it (or bother checking) is another matter.

mattyprice4004

Windows 10 makes you create or sign into an account etc, so they’d know you used it.

I think it’s fair to compensate the company for their time restoring it if you do change your mind

dj1471

Agree with the other comments.

If you want to try the screen out without altering the Windows 10 installation then download a copy of Ubuntu Linux (or another of your choosing) and select the try before install option. This will run it from the CD/USB so you can try the screen out, without touching the Windows 10 install.

Aylesbury_Duck

I think the thing to do in these circumstances is to buy from somewhere you can try a display model.

As you've already bought it, I would suggest returning it totally unused and find somewhere you can test the model first.

J_B

mattyprice4004 wrote: »

Windows 10 makes you create or sign into an account etc, so they’d know you used it.

Methinks you are incorrect with this fact.
Look for the small icon saying 'install without creating an account'

societys_child

Look for the small icon saying 'install without creating an account'

Once you do that, it is still no longer new. Even"re-setting" will never make it new again. Windows will always show the first-boot date (unless you have the original factory install media.

Carrot007

societys_child wrote: »

Once you do that, it is still no longer new. Even"re-setting" will never make it new again. Windows will always show the first-boot date (unless you have the original factory install media.

Indeed however define "new". They are used and tested in manufacture (and reset) so by your metric they are never new.


Reset it yourself and they will never know and there is NO differance.


However you should not unless you know what you are doing.


On the other hand I only buy things I know I want.

societys_child

they will never know

Yes they would.



There is a way to boot a new Windows machines without leaving a trace. It involves a set sequence of key presses on boot-up (to allow the installation of extra memory, larger HDs etc) It's the only way . . .

On the other hand I only buy things I know I want.

I agree with that, who'd want to pay full price for something the OP has been "testing"

danielson81

you could try running Sysprep, it resets Windows in to its factory condition. (ie asks you to set up an account, welcome to Windows etc). Google it!

popadom

Why not go to curry’s or a place like that and try it out there then order online?