Fuming with EON

Lisi299

Hi

Many factors need to be looked at here you have used a lot of usage, could be meter, or could be electrics in the property. You advise you hardly use the heating however, believe you have used 200 to 250 over the last few months? What changed? Have you confirmed this is your meter and turned off the supply to the meter ensure this is yours?

Also the energy trust fund is in place to help people who can’t afford to clear a debt, however if you dispute it’s correct you may not get the funding. I’m going to the Energy Ombudsman this is a dispute. To get this you need to be covering your usage for the next 4 months, then your debt is cleared in full, which is why you have been asked to contact Stepchange. Should you not do this the funding will be cancelled and you will be back to square one.

The reason you are asking to cover usage is to stop the debit getting higher, also if you can’t pay your high usage you will be in debt again this time next year, I would advise you to seek energy advise to get your costs down as there is a reason for your high usage.

Mr.Everready

Surreguy1982 wrote: »

I think

State the facts, not what you "think"


People above have asked for your readings, the bill readings and the cost. And why you think they're in the wrong. Not hard questions to answer.

dunstonh

Thanks for all the replies and help anyway.

Any chance you can answer the questions people have put to you?

Without answers to those questions, we cannot help you. Do you want to be helped or did you just want to rant?

Former_E.ON_Company_Representative:_Malc

Surreguy1982 wrote: »

I have electric with EON, I don't have gas and they have charged me £760 for electric over a 4 month period. I live alone in a small flat and my appliances are A++ rated also.

I submitted several complaints but they weren't interested.

So I applied for the energy fund today and got this response which sounds like a con.

I want to change supplier and not pay them a penny after what they've done, the bill should be around £200-£250 maximum.

But I received this email today stating:



We have approved your application to the E.ON Energy Fund

We are pleased to let you know that the Fund has made a provisional award for your energy debt.


What happens next

You should now contact StepChange on 0800 138 1111 to complete a budget form. Before you speak to StepChange you will need to ensure you have up to date details about your finances including all your income, any benefits you receive, your outgoings including rent or mortgage, utility bills and living expenses, and details of all your debts. You then need to contact E.ON Energy, with this budget form to set up a payment plan to cover your ongoing energy usage. You will need to call the Extra Support Team at E.ON on 0800 056 30500

In order to prevent you from getting back into debt should you be successful in receiving an award from the fund, we need to ensure that you are able to afford your ongoing usage. Because of this, the award will only be allocated to your account after 4 successive months of payments covering your energy usage. After this time, E.ON will confirm the payments have been made, and the E.ON Energy Fund will be awarded. Unfortunately, if payments have not been made during this time, your application will be deemed unsuccessful and withdrawn.

We will contact you again after 4 months to confirm the status of your application.

Surreguy1982 wrote: »

How would I use £760 in electric in 4 months? Yes I use hot water but not a lot and I haven't barely used the heaters in months because its a warm flat and I don't require them, if I'm cold I'll occasionally use an electric blanket.

I switched in September from British Gas.

My bills were correct at first and from September to December I only used around £140 in electric and my account was fine.

I even had a warm home discount of £140 applied in December also, so my account was in credit so they are saying that I've used £900 of electric since Jan? If you take that warm home discount into account.

I barely use much electric at all, and with having A++ rated appliances it shouldn't be anywhere near this especially when heaters haven't been used much at all.

They've been given reading after reading and I don't know where they've got these figures from.

I'm not worried if they come on here or see this. The ombudsman is the next step as complaints have just fallen on deaf ears and they haven't been interested.

And to me if a grant is accepted it should be applied, not contact stepchange and apply it 4 months later.

I don't need to contact stepchange as its not due to not being able to pay for electric, its about me refusing to pay and for that amount of electric that I believe I haven't used.

And now the bill is as ridiculously high as that no I can't afford to pay it.

Surreguy1982 wrote: »

Readings in September 2019 are:

93179 and 50891.

Meter Readings now are:

97875 and 52002

[FONT=&quot]Hello Surreguy1982 and I agree, there's no way you should pay for electricity you haven't used.
[/FONT]
[FONT=&quot][FONT=&quot]Thank you for letting us have meter readings. [/FONT]As others have asked, have we billed to these readings and what prices are you on? You can see the tariff and readings we've used on your bills or, if registered with our website, your online account.[/FONT]

[FONT=&quot]Which of the readings are day usage and which night? Also, as snilloct1957 asks, have we billed these the right way round? You can check this by taking two sets of readings at different times of the day and at least two hours apart. This will show which part of the meter is recording day usage and which part is recording night use. If we're billing the wrong way round, we'll fix the problem and rebill correctly.[/FONT]

[FONT=&quot]Do you have storage heaters and a water immersion heater? These are often found in all electric properties and can use quite a bit of electricity especially during the winter months. I'm not saying this is the case but I've known many instances where immersion heaters have been unwittingly left on 24/7. This would rack up the usage.[/FONT]

[FONT=&quot]It's good your application to the E.ON Energy Fund has been successful. We set up this fund to help vulnerable customers who are struggling with their energy bills. As well as helping clear arrears, we also need to help customers make sure they don't fall back into debt after receiving the funds. This will help us keep the fund going so we can continue to help other vulnerable customers.[/FONT]

[FONT=&quot]To this end, the funds won't be released until customers have shown they're able to pay their energy bills for a set period. The Extra Support team you mention will give you more details.[/FONT]

[FONT=&quot]As you've raised a complaint, this can be escalated to the next level. We'll review what's gone before and either uphold the original resolution or offer an alternative. If this isn't to your satisfaction, we'll give you a Final Resolution Offer letter you can use to go to the Energy Ombudsman for an independent assessment. No need to wait for a letter if the complaint is over 56 days old. You can go to the Ombudsman immediately. There's more information about how we look after complaints on our website.
[/FONT]
[FONT=&quot]Sorry for all the questions [/FONT][FONT=&quot]Surreguy1982. If you let me have a bit more information, I'll be happy to help further.[/FONT]

[FONT=&quot]Malc[/FONT]