Fuming with EON

Surreguy1982

I have electric with EON, I don't have gas and they have charged me £760 for electric over a 4 month period. I live alone in a small flat and my appliances are A++ rated also.

I submitted several complaints but they weren't interested.

So I applied for the energy fund today and got this response which sounds like a con.

I want to change supplier and not pay them a penny after what they've done, the bill should be around £200-£250 maximum.

But I received this email today stating:



We have approved your application to the E.ON Energy Fund

We are pleased to let you know that the Fund has made a provisional award for your energy debt.


What happens next

You should now contact StepChange on 0800 138 1111 to complete a budget form. Before you speak to StepChange you will need to ensure you have up to date details about your finances including all your income, any benefits you receive, your outgoings including rent or mortgage, utility bills and living expenses, and details of all your debts. You then need to contact E.ON Energy, with this budget form to set up a payment plan to cover your ongoing energy usage. You will need to call the Extra Support Team at E.ON on 0800 056 30500

In order to prevent you from getting back into debt should you be successful in receiving an award from the fund, we need to ensure that you are able to afford your ongoing usage. Because of this, the award will only be allocated to your account after 4 successive months of payments covering your energy usage. After this time, E.ON will confirm the payments have been made, and the E.ON Energy Fund will be awarded. Unfortunately, if payments have not been made during this time, your application will be deemed unsuccessful and withdrawn.

We will contact you again after 4 months to confirm the status of your application.

Hasbeen

Surreguy1982 wrote: »

I have electric with EON, I don't have gas and they have charged me £760 for electric over a 4 month period. I live alone in a small flat and my appliances are A++ rated also.

I submitted several complaints but they weren't interested.

So I applied for the energy fund today and got this response which sounds like a con.

I want to change supplier and not pay them a penny after what they've done, the bill should be around £200-£250 maximum.

But I received this email today stating:



We have approved your application to the E.ON Energy Fund

We are pleased to let you know that the Fund has made a provisional award for your energy debt.


What happens next

You should now contact StepChange on 0800 138 1111 to complete a budget form. Before you speak to StepChange you will need to ensure you have up to date details about your finances including all your income, any benefits you receive, your outgoings including rent or mortgage, utility bills and living expenses, and details of all your debts. You then need to contact E.ON Energy, with this budget form to set up a payment plan to cover your ongoing energy usage. You will need to call the Extra Support Team at E.ON on 0800 056 30500

In order to prevent you from getting back into debt should you be successful in receiving an award from the fund, we need to ensure that you are able to afford your ongoing usage. Because of this, the award will only be allocated to your account after 4 successive months of payments covering your energy usage. After this time, E.ON will confirm the payments have been made, and the E.ON Energy Fund will be awarded. Unfortunately, if payments have not been made during this time, your application will be deemed unsuccessful and withdrawn.

We will contact you again after 4 months to confirm the status of your application.

Why do you think the bill should be £200-£250?

Have you provided them monthly readings?

Are the readings estimated or actual?

How long have you lived there and if 4 months? did you give them a reading when you moved in?

Why do you think the energy fund is a con?
https://www.eonenergyfund.com/

daveyjp

You can't change supplier while you have a debt.

I doubt an all electric flat would only use £50-60 a month over winter months.

Do you never need hot water?

Robin9

Surreguy1982 wrote: »

I have electric with EON, I don't have gas and they have charged me £760 for electric over a 4 month period. ................................ the bill should be around £200-£250 maximum........................

How do you calculate the £250 ?

Have you readings for this 4 month period ? are any of them Estimated ?

Quentin

Your title says you are fuming but no explanation of why in your post??

Whatever, the Eon rep does pick up whenever their name gets mentioned here and will no doubt post here with some advice for you next time he's around

Boohoo

Going by the OP's post history they seem to have a lot of luck, all be it bad luck.


As mentioned post up start and end readings and what prices you pay for your electric and people maybe able to help you.

Surreguy1982

How would I use £760 in electric in 4 months? Yes I use hot water but not a lot and I haven't barely used the heaters in months because its a warm flat and I don't require them, if I'm cold I'll occasionally use an electric blanket.

I switched in September from British Gas.

My bills were correct at first and from September to December I only used around £140 in electric and my account was fine.

I even had a warm home discount of £140 applied in December also, so my account was in credit so they are saying that I've used £900 of electric since Jan? If you take that warm home discount into account.

I barely use much electric at all, and with having A++ rated appliances it shouldn't be anywhere near this especially when heaters haven't been used much at all.

They've been given reading after reading and I don't know where they've got these figures from.

I'm not worried if they come on here or see this. The ombudsman is the next step as complaints have just fallen on deaf ears and they haven't been interested.

And to me if a grant is accepted it should be applied, not contact stepchange and apply it 4 months later.

I don't need to contact stepchange as its not due to not being able to pay for electric, its about me refusing to pay and for that amount of electric that I believe I haven't used.

And now the bill is as ridiculously high as that no I can't afford to pay it.

AndyCF

daveyjp wrote: »

You can't change supplier while you have a debt.

Could be wrong but I'd always read that as:

1. If its well under 500 (or thereabouts) and 2. If the 'leaving supplier' does not object**

You could change. But I'm not 100%

** If that means the monies due will transfer over or if they will want paying a lump or monthly I'm not sure. I think some of that might depend if its prepay or credit I suppose.

Robin9

Please give us the readings

Surreguy1982

Readings in September 2019 are:

93179 and 50891.

Meter Readings now are:

97875 and 52002

Hasbeen

Surreguy1982 wrote: »

Readings in September 2019 are:

93179 and 50891.

Meter Readings now are:

97875 and 52002

Are these the readings from your bill and does the bill say estimated?

What is the price you pay?