Overcharged at the pub

passion8

mogoot wrote: »

a) write to the pub company complaining about the conduct of this member of staff

FWIW mogoot, I'd write to the pub company.

[Deleted User]

The right response, in my opinion, would have been "oi, you, i'm not having that. Where's the manager?". Then you could have told the manager about the incorrect charge at the bar. Walking off and drinking the wine was your own decision and doing so should void your ability to complain about it.

supermezzo

about the service, for that is your only valid cause of complaint as I see it. But you could've dealt with that there and then, in a friendly manner, and most probably been given the wine at the advertised price (I'd've done it for the same price as say the house plonk actually, by way of apology).

HO will most likely apologise and send you a voucher of some sort.

However, I suggest that you spend it in a different pub because they will report and investigate the complaint straight back to the manager of the pub you bought the wine in, who will most likely bar you from his/her pub.

And frankly, I'd do the same. I've worked in/managed pubs for a long time now and you're the sort of custom no pub needs.

hollydays

You are the kind of "Manager" no business needs.I would like to see how " if " the OP was sent gift vouchers, (admission of fault)the manager could then go against their Head Office and ban them for the crime of.......? Upsetting the manager by complaining?

supermezzo

You think so? 14 years in 2 pubs tells me I'm doing something right.
I'm the very first to complain about any kind of shoddy service because I expect both myself and the other team menbers to get it right, or at least try their very best to. If that doesn't happen, then they need to do their best to rectify it or apologise and make recompense for it. I have no problem with that at all, and I believe that the OP had a valid point on shoddy service here.
However, she could've put that right there and then to everyones satisfaction, but chose not to, for whatever reason. (I strongly suspect that the reason being that the OP saw the unsigned slip as a way of making a quick buck tbh).

Tell me, if you were at work and someone launched a complaint for £1, would you be happy about it?

Edit to answer your edited question - The manager/landlord of the pub can bar the OP for being a nuisance, yes. Not very pleasant and the OP can of course then complain again to HO, but for a pound, is it really worth it?

hollydays

Not saying I agree with the OP.
If someone made a complaint about being overcharged to me-I would put it right.Not ban them for daring to complain.Why would it make me unhappy?

supermezzo

Oh and vouchers are not an admission of guilt, they are a 'goodwill gesture'.

And I personally wouldn;t be barring someone for complaining, far form it, else how do you know that there is a problem? I woudl however bar someone who saw what they thought was a way to make a quick buck at my pubs expense without actually trying to rectify it first, there and then.

hollydays

A goodwill gesture,follwed by banning them..hmm..

supermezzo

I guess we'll have to agree to disagree.

Wig

The pub is breaking the law, why are we all supposed to just roll over and accept that? Report them to trading standards. You're not really interested in recovering your £1, so reporting to TS is the best route IMO. Making it clear that you are not looking to recover your £1 (because that is pretty pointless) you simply want the scrote who served you and the manager to realise they are wrong.