Overcharged at the pub

mogoot

I went to a pub (large chain) and bought a bottle of wine, which was being advertised above the wine fridge for £14.50. I gave the barman my card and he came back with the slip to sign, which said £15.50. I told him it says £14.50 above the fridge, and he said "well it says £15.50 on the till". With that, he took the unsigned slip, gave me the receipt and walked off.

Should I:

a) write to the pub company complaining about the conduct of this member of staff

b) query the transaction with my bank.

or both?

Is it right to claim the full £15.50 through the bank?

DUKE

It is - I'd've called for the Manager there & then.

gabyjane

Am i missing something..irrelevant to the price error if you didnt sign the slip you can always claim you didnt actually purchase it? or am i wrong!

dmg24

It could have been put through as a customer not present transaction.

Did you actually drink the wine?

mogoot

Those are my thoughts, gabyjane. I didn't authorise the £15.50. However I don't feel it's right for me to claim the full amount back.

dmg24, yes I did.

dmg24

You have no right to claim anything back. You drank the wine.

The fact that you did not sign the cc slip is irrelevant. You were offered the item at £15.50, and by drinking the wine you accepted it. The advertisement was an invitation to treat, so not legally binding.

Sorry, but that is the legal viewpoint.

davidjohndean

if you were not happy paying £15.50, you should have refused the bottle there and then. Or at the very least ask to speak to a manager / supervisor at the time of purchase. Certainly not start quibbling the price at a later date when its far to late.

Altarf

dmg24 wrote: »

You have no right to claim anything back. You drank the wine.

The fact that you did not sign the cc slip is irrelevant. You were offered the item at £15.50, and by drinking the wine you accepted it. The advertisement was an invitation to treat, so not legally binding.

Sorry, but that is the legal viewpoint.

In your analysis of the legal viewpoint you omitted to mention that the pub could be prosecuted for breaching the Price Marking Order.

Butlers1982

OMG????????????????????????????????????????????????????????????????????????????????????????????????
cant believe youd be willing to waste your time.
you drank the bottle so no your not entitled to the full amount back.

mogoot

Butlers1982 wrote: »

OMG????????????????????????????????????????????????????????????????????????????????????????????????
cant believe youd be willing to waste your time.
you drank the bottle so no your not entitled to the full amount back.

Thank you for your insight. I didn't claim I was entitled to anything - in fact I wrote "However I don't feel it's right for me to claim the full amount back". I was asking for viewpoints, and am grateful for those received.

dmg24

Altarf wrote: »

In your analysis of the legal viewpoint you omitted to mention that the pub could be prosecuted for breaching the Price Marking Order.

Food and drink in a pub is outside the order.