New build broadband installation

StupidFace

Hello all!

Trying to get Broadband fibre set up in our new build apartment however Plusnet are saying they'll have to send an engineer out to install it for £50.

There is already a master socket in the apartment along with another socket. Can I just do it myself and save the £50 and then order BB as usual?

Hope you can help!

AndyPK

Some other suppliers like NowTV don’t charge install costs (which is generally moving wires in the street and exchange. )

JJ_Egan

What are you going to DIY ??
Standard fibre just comes off Master Socket to the router .
As above most dont charge unless its a specific problem .
Typical like BT order Fibre BB .
Date of transfer given .
BT hub router posted .
Date of going live you plug hub/ router in one wire to Master Socket and one power wire to electric socket .

Owain_Moneysaver

StupidFace wrote: »

Hello all!

Trying to get Broadband fibre set up in our new build apartment however Plusnet are saying they'll have to send an engineer out to install it for £50.

There is already a master socket in the apartment along with another socket. Can I just do it myself and save the £50 and then order BB as usual?

You may have a master socket in your apartment, but unless a line (whether copper or fibre) has been installed and made live, and paid for, there will be a new line installation cost and that is what you are being charged for.

The "line" may already be connected and waiting to be turned on in software, or if the new build developer didn't bother to organise phonelines or fibre there might be a delay of months to get new lines to the developer. Hopefully if Plusnet etc are accepting orders the lines are already installed in the expectation that you will pay to use them.

Other providers may waive the line installation cost completely so it's worth shopping round. £50 is quite cheap, the actual cost is closer to £150.

StupidFace

I obviously mean if it's got a physical phone line. I want to try, if possible, take off the plate, see if there is something to connect together as a another forum has suggested, then if I don't die horribly, order BB as usual but I won't need an engineer to physically enter my property or drill holes. I work tricky hours and I don't have the time to wait in all day for an engineer.

Owain_Moneysaver

You could try, but potentially there might be a broken wire between you and the distribution point. If that's only discovered by the engineer working outside and he can't gain access you won't get connected that day and might face an additional charge for a second visit.

Also if the wires aren't labelled up correctly the engineer will need access to your flat to identify the correct pair to connect to among the hundreds in a street box.

Croft12

StupidFace wrote: »

Hello all!

Trying to get Broadband fibre set up in our new build apartment however Plusnet are saying they'll have to send an engineer out to install it for £50.

There is already a master socket in the apartment along with another socket. Can I just do it myself and save the £50 and then order BB as usual?

Hope you can help!

Out to your apartment or to the street cabinet/exchange? I can't see they'd be anything you could do inside the master socket.

StupidFace

I've taken the face plate off, it's a NTE5C and I can see the wires however they are not connected to the required. What I am saying is, if I connect them myself (Openreach have instructions on their website? Will this create a dial tone meaning I can order BB as usual but not have to wait days for an engineer to come round and potentially drill unnecessary holes in my walls?

Croft12

StupidFace wrote: »

I've taken the face plate off, it's a NTE5C and I can see the wires however they are not connected to the required. What I am saying is, if I connect them myself (Openreach have instructions on their website? Will this create a dial tone meaning I can order BB as usual but not have to wait days for an engineer to come round and potentially drill unnecessary holes in my walls?

The problem is that it might not be connected at both your end and the cabinet so it might not help. If you

damage it then BT (etc) could take action as iirc they technically own the socket.


Up to you but tbh i'd not recommend this.


Frankly why isn't the apartment supplier (assuming its new build) sorting a line tone!

JJ_Egan

Especially as its a potential OR bill of £135- £250.

AndyPK

any instructions on official website are likely to be showing to to connect extension sockets to terminals 2 and 5 and 3

The incoming wires should be connected to the AB terminals (in the back)

If you can take the whole front off, and have it in your hand with NO wires connected, then yes there is a problem. Post a picture!

But it is odd an openreach socket be fitted and not connected