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Yorkshire Bank Savings Account theft

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Yorkshire Bank Savings Account theft

edited 30 November -1 at 12:00AM in Budgeting & Bank Accounts
39 replies 3.4K views
McchanMcchan Forumite
13 posts
edited 30 November -1 at 12:00AM in Budgeting & Bank Accounts
Hi Just thought I would make it aware for everyone here that I have had over £11K taken from my Yorkshire Bank savings accounts over the last 48 hours. Currently being investigated by their fraud dept. They suspect these multiple transactions in sums of £400 to £500 were taken via internet banking, not my mobile banking app. Maybe this is a one off scam, but thought I would share this in case anyone else has been affected. I’m very careful with my online security so no idea how the security could have been breached. Very worrying!
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Replies

  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    Have you logged in to any fraudulent websites off the back of an email or text message?
  • McchanMcchan Forumite
    13 posts
    No, I’ve not logged into any fraudulent websites off the back of an email or text I was asked the same question by my bank too.
  • Terry_TowellingTerry_Towelling Forumite
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    Mcchan wrote: »
    Hi Just thought I would make it aware for everyone here that I have had over £11K taken from my Yorkshire Bank savings accounts over the last 48 hours. Currently being investigated by their fraud dept. They suspect these multiple transactions in sums of £400 to £500 were taken via internet banking, not my mobile banking app. Maybe this is a one off scam, but thought I would share this in case anyone else has been affected. I’m very careful with my online security so no idea how the security could have been breached. Very worrying!

    If what you are saying is true, it isn't a scam, per se, it is a serious issue for you and the safeguarding of your banking security details - someone else must have them. I don't have a YB account so I don't know how the log-in process works, nor the setting up of payees, nor whether text messages are sent out when payees are set up, nor whether codes are sent to the account holder's phone before certain actions can be performed.

    There must be a record of the payments in your account and that must show where the payments went.

    Can anyone with a YB account enlighten us as to the security measures in place concerning payees and payments?

    Good luck getting the money back. Make sure you change your passwords for everything and check your PC for anything undesirable.
  • soulsaversoulsaver Forumite
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    Part of the Furniture 1,000 Posts Name Dropper
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    FTAOD, you DO mean Yorkshire Bank.. Not Yorkshire Building Society?
  • PRAISETHESUNPRAISETHESUN Forumite
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    It won't be a scam since that usually involves someone manipulating you to give them your money. This sounds more serious in that someone has gained access to your banking credentials. If you haven't already, scan your PC/device for malware and then change your passwords, not just for your banking but for any other online service you use. Keep different passwords so if one account is compromised in future, then nothing else is affected. Consider activating two factor authentication (2FA) for every service that supports it.

    Let the bank do its work and investigate - getting angry or complaining excessively isn't really going to help. I'm not privy to the YB login process so I don't know if it requires 2FA or not (ie. a SMS code or a code generator, etc), but it definitely sounds suspicious. Would definately be interested to hear from someone with experience of the login process
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  • McchanMcchan Forumite
    13 posts
    Yes, there is the same code reference listed on each transaction, could be an encrypted code I don’t know. I did not receive any alerts from Yorkshire Bank notifying me of this activity on my accounts, again very worrying and I have informed them of my concern about this. Thanks for advice on changing passwords etc online. Spent all day going through everything. No one knows my security info for my banking-only me.
  • McchanMcchan Forumite
    13 posts
    Yorkshire Bank not Yorkshire Building Society :)
  • McchanMcchan Forumite
    13 posts
    Thank you for your advice, it’s really helpful. I’m just keeping calm and hoping it will get resolved without too much hassle. As i last went online for internet banking last year, I don’t recall any sms text confirmations of logins or transaction confirmations. I have been using the mobile banking app.
  • colstencolsten Forumite
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    Setting up a payee at YB requires a security code, generated either through their calculator-type security code generator, or through their mobile app. YB's calculator-thingy is not interchangeable with those used by Nationwide, Barclays etc.

    So either payments were made to one or more already existing payees, or the fraudster had all the personal information required to use the calculator-thingy, or the app, to set up one or more new payees.

    Or the fraudster used the debit card issued for the account, or a clone of it. In that case, the fraudster would also have known the CVV and/or the PIN of the debit card.

    It would be interesting to know what method(s) the fraudsters used (I am sure the bank know it)
  • polymaffpolymaff Forumite
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    What were the savings accounts involved? I see that CYB do quite a range of saving accounts.
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