Yorkshire Bank Savings Account theft

soulsaver

Isn't there a value ceiling under which you don't need the digital key to withdraw single payments to a new payee. I seem to remember when initially opening/switching into the YB account (for the then £250 incentive) problems around supply of the digital device.. but you could move funds out in smaller amounts to a new payee using the app, but it wouldn't retain the payee details for repeats - so you had to set the payee back up again to make another payment and so on, using the app each time.

PS I did see that they 'think' it is on line transactions.

polymaff

jonnygee2 wrote: »

If they are using a card reader system like this, and that's how these were authorised, then unfortunately the options are very limited. These systems are fiddly but extremely secure.

Card chips can not be cloned by any commonly known method. Auth codes can not be guessed or generated by any other means, neither can PINS. So, that means that one of the following happened:

1) Someone gained access to the OP's phone, PIN number and login credentials
2) Someone gained access to the OP's card, PIN number and login credentials

Unfortunately it is very unlikely that the bank will cover these losses, and it is almost certainly a family member or close friend of the OP.

It's also possible that for some reason the bank's system didn't ask for card reader verification. Does it ask every time, or just on some occasions?

The CYB security device is NOT a card reader.

Terry_Towelling

You say you have a debit card for the instant access saver; is the long number by the payments the same number as your debit card number? (Just grasping at straws now)

18cc

if they are not faster payments, debit card, dd or so then the only thing left is yb internal (to the bank) debits.

Sea_Shell

Maybe the bank's computers have gone haywire and moved the money, without any outside involvement??

Terry_Towelling

Anyone feeling fitter from all this 'exercise'?

Mcchan

No both long card numbers are different for both accounts, plus I never use my saving account debit card as I don’t know the pin. I only use my current account one and this account seems to have been left untouched.

Mcchan

I think there is a value ceiling for making transactions via online banking to a payee where you don’t need a digital key. You can move smaller amounts via the app too. Not sure if you can retain the payee for future transaction online, but for the app you can. Still no update from the bank. They have advised I keep everything locked for internet and mobile banking for 48 hours.

Mcchan

Only 1 payment of £700 was transferred from my savings account into my isa. The transactions with the same long code are all from the isa. I don’t think it’s possible to set up any direct debit or standing order from this type of isa, from what I was told when I took it out. Cash had to be transferred into my current or savings account to access funds. I have made large, lump sum debits from my isa, for example my house deposit. Which is why this is really puzzling me, how the hell they could take all these transactions out. The bank did not contact me at all about this unusual activity. I asked them why this activity didn’t raise an alarm with them, and was told by the fraud dept rep, it’s because it’s all computerised.

colsten

Mcchan wrote: »

Only 1 payment of £700 was transferred from my savings account into my isa. The transactions with the same long code are all from the isa. I don’t think it’s possible to set up any direct debit or standing order from this type of isa, from what I was told when I took it out. Cash had to be transferred into my current or savings account to access funds. I have made large, lump sum debits from my isa, for example my house deposit. Which is why this is really puzzling me, how the hell they could take all these transactions out. The bank did not contact me at all about this unusual activity. I asked them why this activity didn’t raise an alarm with them, and was told by the fraud dept rep, it’s because it’s all computerised.

No bank warns you about transfers between your own accounts at the same bank, and you are not losing money by doing so, bar perhaps incurring penalties if you transfer money from accounts which are subject to maturity restrictions. You'd also potentially lose the ISA wrapper if you transfer money out of an ISA, but again you wouldn't have lost your money.

Mcchan wrote: »

I only use my current account one and this account seems to have been left untouched.

So none of your money actually left YB?

It's all very confusing. Can you clarify please what actually happened?