Leaving BT

DisneyQueen

Hi,
I've been with BT for broadband & phone in excess of 20 years. I'm leaving because they are just so expensive and don't seem to value existing customers (like all the rest of the providers).
I currently have Unlimited Fibre 2 and they are being very obstructive in downgrading me for some reason. They are adamant that the top package is the cheapest option for me, but I can't understand how that can be. I have no real use for the speeds I'm paying for now and the next package down would be ideal.

The option I'm looking at currently is with Sky Fibre which is £35 per month for what I want (Calls and BB) compared with BT which is £47 (that's with the loyalty discount.....yeah I know :rotfl:)

The guy I spoke to at BT spent a lot of time scaremongering. Told me that BT offer the best connection via EE and the most reliable.
BT using EE for connection sounded a bit weird.
He also told me that I could earn £60 a year compensation if my BB connection wasn't up to scratch, which I thought was a strange way to sell their BB.

I have 2 questions really:-

1. Any good bad experiences of Sky Fibre BB?
2. I have one of the first fibre installations that BT did in my area and I have been told it is a 'true' superfast fibre installation as I have a seperate modem-type device connected to my master socket. If I change to Sky for my BB will this modem-type box cause me any problems?

Many thanks.

[Deleted User]

@Disneyqueen

Do you have one of these attached to your wall?

jaybeetoo

DisneyQueen wrote: »

1. Any good bad experiences of Sky Fibre BB?
2. I have one of the first fibre installations that BT did in my area and I have been told it is a 'true' superfast fibre installation as I have a seperate modem-type device connected to my master socket. If I change to Sky for my BB will this modem-type box cause me any problems?

1. In general, Sky are fine. Check posts in this forum for customer feedback.
2. You won't need your modem when you get your new router as it will have a modem built in.

JJ_Egan

If its FTTP that is fibre to the house and has as posted a box or a similiar white box + a router not connected to the Master Socket . Sky probably dont supply you with FTTP .
I think this superfast fibre is just the old fibre to the cabinet then the phone line to master socket and router .
Sky should cover that .


BT for what its worth until this month i had Fibre 1 up to 502 meg + Advanced Line Rental _ weekend calls +BT Max TV HD and BT Sport HD circa £36 pm .
BT do negotiate via retentions upon the actual threat of leaving .

[Deleted User]

Presuming you don't have FTTP, then NowTV (their parent company is Sky) do 36Mbps & 63Mbps (average speeds) fibre plus Anytime Calls for £25 or £30 a month (no setup fees). Both Sky & NowTV are decent for customer care.

DisneyQueen

gsmlnx-mine is similar. Doesn't have vent holes and has a shiny box. on one edge it has power, dsl, lan1, lan2 and on the other edge it has dsl, lan1, lan2, reset, BBu, power.
Sorry but I can't post a link because I'm 'a new user'.


JJ Egan, the master socket has a phone cable in the top slot and modem in the bottom slot. Router is connected to modem. All our lines are underground via ducting and connected to a central cabinet on another road.
RE:the BT phone call. I went through to Sales. I explained that I thought my package was very expensive and that I didn't need that package anymore (kids gone now). I didn't threaten them, I would actually prefer to stay with BT-less hassle, but if they are not budging on price and not being helpful by offering a lesser package at a cheaper price that their top package then you can't really blame customers for leaving. £12 a month is a lot of money over a year.

Colin_Maybe, what exactly does FTTP stand for and what is it?
I will take a closer look at NOWTV for BB.

Just out of interest all, what kind of help (in literature form and phone help) do you get when setting up BB with Sky or NOWTV?

DisneyQueen

Colin_Maybe, it's ok I've looked it up now. I'm assuming that Virgin do FTTP? We have their cables in our street, but been bitten once by them when they were NTL, so not going there anymore.

[Deleted User]

@DisneyQueen

If this is the one, then you are on FTTC (Fibre to the Cabinet) and Now TV is an option. Among a host of other companies. It uses the normal telephone wires to get the internet into your house.



FTTP is Fibre To The Premises and uses the type of device shown in my first post. You can see the cable in the bottom left corner says "Optical" and that is a fibre optic cable going into it.

Virgin use their own cables to get the internet into your house and never use any BT equipment.

JJ_Egan

OP
If its indeed FTTP then the problem is a limited number of ISPs have taken this up so far , no competition not inclined to deal .
If its the older fibre to the cabinet with small black router fed of small BT Master socket then free to choose from many ISPs .


Virgin as said they use their own cables ( no competition on them )


Reduce price start move away and current ISP usually come back with a better offer .


Though not sure if you can move to a old Fibre from FTTP .

Croft12

DisneyQueen wrote: »

Hi,
I've been with BT for broadband & phone in excess of 20 years. I'm leaving because they are just so expensive and don't seem to value existing customers (like all the rest of the providers).
I currently have Unlimited Fibre 2 and they are being very obstructive in downgrading me for some reason. They are adamant that the top package is the cheapest option for me, but I can't understand how that can be. I have no real use for the speeds I'm paying for now and the next package down would be ideal.

The option I'm looking at currently is with Sky Fibre which is £35 per month for what I want (Calls and BB) compared with BT which is £47 (that's with the loyalty discount.....yeah I know :rotfl:)

The guy I spoke to at BT spent a lot of time scaremongering. Told me that BT offer the best connection via EE and the most reliable.
BT using EE for connection sounded a bit weird.
He also told me that I could earn £60 a year compensation if my BB connection wasn't up to scratch, which I thought was a strange way to sell their BB.

I have 2 questions really:-

1. Any good bad experiences of Sky Fibre BB?
2. I have one of the first fibre installations that BT did in my area and I have been told it is a 'true' superfast fibre installation as I have a seperate modem-type device connected to my master socket. If I change to Sky for my BB will this modem-type box cause me any problems?

Many thanks.

It ought to be easy to get the 80/20 package for £39 as thats the standard in contract price. They will offer a lot less if you threaten to leave. You might need to try retentions if you have no joy - diff ppl make diff offers. If you want to spend under £30 you need to be a super haggler or swap provider.


https://www.moneysavingexpert.com/utilities/haggle-with-bt-existing-customer-tips/

StevieJ

I am FTTP and BT offered to renew my original deal for another 18 months at the same price that enticed me in. They upped my speed to 74 as well (but that was probably to get me on a more expeensive plan when it runs out). I hear SKY are entering the FTTP market so there should be more competition when my deal finsishes. The deal seemed ok so I couldn't be bothered haggling.