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£285 Property Damaged During P&O Cruise

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Comments

  • engineer_amy
    engineer_amy Posts: 803 Forumite
    I've been Money Tipped!
    Its worth giving GHD a call/email. I had a pair of straighteners went kaput just outside the 2 year window. I sent a very nice email to GHD asking what could I do, they offered a repair, the only cost to myself was the postage. They contacted me after 2-3 weeks stating they couldn't repair them so would replace them with the current model, so I cant fault their customer service.
    My friend however tried the same thing and was told they were outside warranty so wouldn't do anything.


    I suppose it is just down to the customer service rep you get through to.
    Mortgage = [STRIKE]£113,495 (May 2009)[/STRIKE] £67462.74 Jun 2019
  • sheramber
    sheramber Posts: 23,623 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    I sent a very nice email to GHD

    That may have been what made the difference
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    sheramber wrote: »
    I sent a very nice email to GHD

    That may have been what made the difference

    How "nice" would someone have to be to get two items repaired/ replaced as a goodwill gesture? That might be a stretch.
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