£285 Property Damaged During P&O Cruise

engineer_amy

Its worth giving GHD a call/email. I had a pair of straighteners went kaput just outside the 2 year window. I sent a very nice email to GHD asking what could I do, they offered a repair, the only cost to myself was the postage. They contacted me after 2-3 weeks stating they couldn't repair them so would replace them with the current model, so I cant fault their customer service.
My friend however tried the same thing and was told they were outside warranty so wouldn't do anything.


I suppose it is just down to the customer service rep you get through to.

sheramber

I sent a very nice email to GHD

That may have been what made the difference

LilElvis

sheramber wrote: »

I sent a very nice email to GHD

That may have been what made the difference

How "nice" would someone have to be to get two items repaired/ replaced as a goodwill gesture? That might be a stretch.