Suzuki turned down my warranty claim

jamestay1

I’ve never had a check strap break in 25 years . I didn’t push it back far enough, the wind didn’t blow it wide open. If it was my fault I would fix it myself, I’ve had enough of the car,Suzuki GB and going to the dealer now 10 times since Christmas (the first Vitara was picked up a few days before Christmas then rejected 25 days later).

Arklight

jamestay1 wrote: »

I’ve never had a check strap break in 25 years . I didn’t push it back far enough, the wind didn’t blow it wide open. If it was my fault I would fix it myself, I’ve had enough of the car,Suzuki GB and going to the dealer now 10 times since Christmas (the first Vitara was picked up a few days before Christmas then rejected 25 days later).

The door is bent because it was opened too far. Irrespective of the check strap being there or not.

Claim on your insurance as accidental damage. It's what it is for.

Arklight

jamestay1 wrote: »

The only thing I can think off is it was pouring with rain, I opened the door quickly and got in the car. It never went fully back.

So why does this one door not fully opening exploit stand out among all the others?

There is more to this story, isn't there?

A lot more.

jamestay1

Last time it worked when I was at work where we have a electric barrier , so the window goes down to use my key fob. The same afternoon it went for its 2 month free check up at the dealer
The following day was a Saturday where it rained all day, I came out of my house opened the door quickly (but not fully open cause I wanted it shut ASAP) jumped in the closed the door. Sunday night I put the car away in the garage, I have to turn in the door mirror, that’s when I opened the door window and it wouldn’t open.

Arklight

jamestay1 wrote: »

Last time it worked when I was at work where we have a electric barrier , so the window goes down to use my key fob. The same afternoon it went for its 2 month free check up at the dealer
The following day was a Saturday where it rained all day, I came out of my house opened the door quickly (but not fully open cause I wanted it shut ASAP) jumped in the closed the door. Sunday night I put the car away in the garage, I have to turn in the door mirror, that’s when I opened the door window and it wouldn’t open.

But how did the door get bent? It is bent! Something has bended it!! :eek:

jamestay1

That’s what I’m trying to work out !! I’m getting a 2nd opinion form another more experienced Suzuki dealer tomorrow.

Arklight

jamestay1 wrote: »

That’s what I’m trying to work out !! I’m getting a 2nd opinion form another more experienced Suzuki dealer tomorrow.

This is all highly peculiar.

Highly.

Peculiar.

You said, in your original post on Saturday the 28th of April 2019 at 3.53pm, did you not?

The door is bent cause the car check strap failed !!

This implies to my mind, and those of others, impartial to this case that the failure of the car strep led to the door travelling too far back on its hinges and bending and you were aware of this sequence of events.

And yet now, we hear accounts of barriers, and of rainy days, and of doors only ever partially opened.

Yet still there is bending and if bending has been done there is a bender. To which I ask, what is your relationship with the check strap?

jamestay1

How did the check strap snap in the first place ? Maybe it was poor quality , maybe it was small break and gradually got bigger.

Do you work for Suzuki GB?
Do you like saying stupid stuff ?
are you taking the mick lol ?

k3lvc

jamestay1 wrote: »

Do you work for Suzuki GB?
Do you like saying stupid stuff ?
are you taking the mick lol ?

:rotfl:


For the door to bend the strap has broken and it's opened more than intended (or closed with an obstruction in place). As the owner/driver you must be aware when this has happened.


You can try and blame Suzuki all you like but without proof things work on the balance of probabilities and currently your story of 'knowing nothing' doesn't stack up.


Good luck in your quest

maisie_cat

Apologies if this isn't the right place, what were the electrical problems that caused you to return the original car? I ordered a vitara yesterday and now I'm worried I've made a mistake