Is sofology really that bad???

Charlie_Stewart

In a word..... YES.

Silver_Shark

Do not bother taking your complaint to the Furniture Ombudsman as they are not impartial. Where Sofology and DFS are concerned it's best to take the legal route, go to the Small Claims Court.

unholyangel

pulliptears wrote: »

I'd recommend them, though I suspect there will always be more posts slating them as people don't tend to crow about good experiences.

I know its an older post but I agree people tend to share bad experiences more - but I also think the bad ones are more important.

Even the worst company in the world can seem good if nothing goes wrong. Its when things goes wrong you get to find out what type of company they are.

That being said, I read the bad reviews subjectively because not all complaints are valid.

Leekstoke

Absolutely as bad as their reviews suggest . We paid £4500 for a Laurence set and after one year the leather is peeling . Sofology say I have to pay to get it repaired . I’m taking legal action . Their customer service is diabolical . They take your money and then you’re on your own .

borford

Thanks for the clarity here, I was looking at a Sofology sofa but probably won't.

One thing I want to make everyone aware of is how companies like these manipulate their reviews. If you look at Trustpilot, they are rated very highly.

As a marketer who has previously worked at a consumer facing brand, when emailing our customers to ask for a review (which often meant they could win something), we would give them a scale of 1 to 5, each number being separate.

If a they clicked 4 or 5, it would link out to Trustpilot where they could write a positive review. If they clicked 1, 2 or 3, they would be linked to our website contact form where they could leave a review which wouldn't be published.

It's canny, but lacks integrity.

moklo

Hi,
I have just read this thread and am getting delivery today of the laurence sofa.
I am really worried now as i did not check this before and am regretting it.
I was told by the shop if there are any issues to reject the delivery.
In terms of the sofa and what to look out for;
what are the things i need to be careful of?
What are some of the defects i need to look for?
In terms of issues, if there are any problems, what should i do?

Thanks for your help

Charlie0404

SOFOLOGY HAS BEEN BRILLIANT - I read all of the bad reviews (and was really worried) but I must say they have been fantastic from start to finish. 

We bought the sofas from the sofology clearance online so got a great price. The sofas then arrived really quickly and we were kept up to date regarding the delivery time slot etc. Then on the day we were unable to get them through the door (DOH!) and the delivery team managed to get them through the window, put the legs on, got them into position and took away all of the rubbish too. More importantly the sofas look great and are so comfortable. We are delighted by the sofas. 

I asked loads of people at work who had also bought from sofology and they had a great experience too so I think it may just be that people are more likely to write a review when something has gone wrong.

I have been extremely impressed by sofology. Best service and value for money. 

CJ0001

moklo said:

Hi,
I have just read this thread and am getting delivery today of the laurence sofa.
I am really worried now as i did not check this before and am regretting it.
I was told by the shop if there are any issues to reject the delivery.
In terms of the sofa and what to look out for;
what are the things i need to be careful of?
What are some of the defects i need to look for?
In terms of issues, if there are any problems, what should i do?

Thanks for your help

How is the sofa now?

CJ0001

Just wondered whether it was as bad as feared?

jenksbest

"People in shop great but once something goes wrong it a long and hard process and don't expect a good outcome. Our replacement sofa, for one that they eventually conceded was faulty, arrived in Sept but unfortunately wit problems. 

Technician came out you need 2 new cushions 12 weeks lead time. Technician came out to fit managed to singe the leather on one and cushion did not resolve the issue on the other. needs a new frame which duly arrived. 

Technician came this week to fit,took the sofa apart and then sorry its the wrong size! his view there were a couple of issues and it was the worst he had seen.

Back to product support who eventually agreed to a replacement for the replacement.

so off to sofology and decided that after the problems we had we didn't want a direct replacement. There was one that was £50 dearer but thought Sofology will live with that after catalogue of problems. In fact emailed proposing just that and spoke to product support who agreed. She was going to order there and then but unfortunately I couldn't remember the colour; No problem go to the store and use their phone to call me and I will order.

Went to the store checked the colour but couldn't get hold of the person so left a message.

 

They called me back saying that they would give me a credit note (£1399)  for what I paid or a direct replacement £1549).

 

So I can only get the £50 more expensive sofaif I pay an extra £250.

 

Final offer my money back (£1399) a direct replacement or a credit note plus £50, on the credit note, as a goodwill gesture.

So I can get a direct replacement with a shop price of £1549 or I can have a credit note for £1399 + the £50 goodwill gesture.  If I want to put in an additional £250 I can have the sofa that is £50 in the shop.  Or I can have a refund of £1399 and take my custom elsewhere.”