New Gearbox one month out of warranty

Hobby06

My Hyundai Santa Fe is one month out of warranty and has done just over 60,000 miles. I have just been told it is highly likely that it needs a new gearbox and another gearbox related part that will total £5000. Absolutely gutted! Should Hyundai be paying for this?

MEM62

You have already stated that the car it is out of warranty so no, the manufacturer is not obligated to pick up the bill.

Some manufacturers might make a contribution on a goodwill basis but have no experience with Hyundai. Why has the gearbox failed?

Hobby06

No idea why it has failed, it seemed to be struggling to change up from 2nd to 3rd gear and this is the outcome of it being looked at.

foxy-stoat

If it has been serviced 100% by the book you may get some goodwill but that will be totally at the discretion of the dealer.

To answer your question, no, Hyundai shouldn't be paying for this.

Good luck with it.

Hobby06

It has full service history with Hyundai and I’m waiting to here about a goodwill gesture. I’ve only owned the car just over a year and a half but I find it amazing that a new gearbox is needed considering the mileage it has done.

[Deleted User]

Did you buy it from a dealer or privately?

Under the Consumer Rights Act you have some rights with the dealer. If it was private you can only really hope that Hyundai are feeling generous.

Inner_Zone

Hobby06 wrote: »

It has full service history with Hyundai and I’m waiting to here about a goodwill gesture. I’ve only owned the car just over a year and a half but I find it amazing that a new gearbox is needed considering the mileage it has done.

So you don't know how it was driven / used before you purchased it and we don't know at all?

Aylesbury_Duck

It depends how it’s been driven. 60,000 miles with a lot in city stop-start driving could easily kill a clutch and gearbox, as could poor driving technique generally. You don’t know how abused the car was before you got it.

agrinnall

Worth a try with Hyundai I would have thought, although perhaps you should have bought a Kia and got the 7 year warranty instead of Hyundai's paltry 5!

macman

Of course with most other brands it would be 2 years out of warranty by now and you would have no chance of a contribution. Ask Hyundai UK nicely, you have nothing to lose.

chuffniut

DELETED USER wrote:

Did you buy it from a dealer or privately?

Under the Consumer Rights Act you have some rights with the dealer. If it was private you can only really hope that Hyundai are feeling generous.

If the OP has had the car longer than 6 months and he bought it from a dealer, his rights under the CRA are virtually nil.