Falsely Accused of Theft

k3lvc

bunnie1234 wrote: »

The supermarket staff member whose name I won't mention

Joyce ? Beryl ? Joan ? Every supermarket has one of them so you're not going to give the game away by mentioning them

bunnie1234 wrote: »

After falsely being accused of theft I could not keep them and returned them for a refund.

Seriously ? They gave you a refund for the reduced pies they'd sold so they could finally get them back on the shelf and sell them again :rotfl: :rotfl: #piegate

bunnie1234

bris wrote: »

We are regular shoppers who get all our groceries in that store and sometimes mark down items.


It looks to me like you were targeted for always looking for bargains.


I don't understand why a reduced sticker was put on an item without Displaying a price? I have never seen a blank reduced price sticker before.


Any way they probably targeted you for this practice and decided you were customers they didn't want. There are two sides to every story and we don't know theirs. You may have been observed over weeks and then enough was enough.


if they are going to reduce something why leave the sticker blank? that's weird but I suppose some shops do it this way, maybe if you tell us the store we can get a better understanding of how this system works. P.s I haven't read through the 5 pages to see if the store has been mentioned.


P.s offer and acceptance alone doesn't form a contract so payment isn't always the end of it. Mistakes for instance can also void this acceptance as most on here already know. So a scenario would be that a customer pays for a bottle of Champagne at the checkout.Tthe till operator who is 16 and just started has no idea a bottle of Bollinger Champagne costs a fiver so it that the deal done? No of course not.


As unhollyangel pointed out this is where "Consideration" comes in, another fundamental part of forming a contract. The Supermarket never considered selling this bottle for a fiver so it was a clear mistake, this voids the contract and the customer gets put back in the same position they were in.

I am not sure why you think the labels were blank? The final markdown had a price and I paid that price at the self service till.

Because my friend and I shop after work we are often there at a time they do markdowns. We noticed that several people go specifically after markdowns - as we see nothing else in their trolleys. Some are normal people perhaps on a budget and others are not very nicely behaved, to put it politely.

Yes, it could be that the supermarket does not want some of these undesirables grabbing bargains every day, but they fail to differentiate between the "normal" shoppers who behave well and buy full price items too and the "undesirables" who are badly behaved and are only after bargains. This is why I mentioned in previous posts that there are such people there. I can fully understand why they might want to ban some of the trouble making types who push and shove and act badly. I think my friend and I are intelligent enough to try and see it from the supermarket's side too. Which is why we were so shocked that they would select 4 people in total that evening that are amongst the most polite and well mannered (and who spend a lot of money there) and let the ones who cause a lot of problems walk out unchallenged. Had they observed us over a period of weeks they would have known this.

But if they did want us to stop shopping there, it was not necessary for them to loudly accuse us of theft and threaten us with the police and then to yell that we were banned. No theft occurred and there was no excuse for them humiliating us in that way.

Aylesbury_Duck

bunnie1234 wrote: »

Just for the record, I did not swap any labels. The supermarket staff member whose name I won't mention, marked down both pies. After falsely being accused of theft I could not keep them and returned them for a refund.

I'm sure Bob Smith from the grocery aisle in an unspecified supermarket in an unspecified part of the country will be grateful for the anonymity you're providing.

He only marked down the pies after you approached him to do so, or are you saying he hunted down all pie-holding customers to apply a discount to their basket contents?

As to your last sentence, what di-.....how wa-....why di-....no, I can't even be bothered to finis

bunnie1234

k3lvc wrote: »

Joyce ? Beryl ? Joan ? Every supermarket has one of them so you're not going to give the game away by mentioning them


Seriously ? They gave you a refund for the reduced pies they'd sold so they could finally get them back on the shelf and sell them again :rotfl: :rotfl: #piegate

Maybe others won't understand it, but I felt sick at being accused of theft over pies I paid for. I could not have walked out of that store with the pies so I got a refund. I was not asked to return them. It would have gone against the grain for me to take them out even though obtained by legal means.

Aylesbury_Duck

k3lvc wrote: »

Joyce ? Beryl ? Joan ? Every supermarket has one of them so you're not going to give the game away by mentioning them


Seriously ? They gave you a refund for the reduced pies they'd sold so they could finally get them back on the shelf and sell them again :rotfl: :rotfl: #piegate

What I want to know is how much were they reduced to? £3.14 perhaps?

bunnie1234

Aylesbury_Duck wrote: »

I'm sure Bob Smith from the grocery aisle in an unspecified supermarket in an unspecified part of the country will be grateful for the anonymity you're providing.

He only marked down the pies after you approached him to do so, or are you saying he hunted down all pie-holding customers to apply a discount to their basket contents?

As to your last sentence, what di-.....how wa-....why di-....no, I can't even be bothered to finis

I shouldn't even bother to respond, but I did not hunt down someone to get the pies marked down. The person marking them down was in the bakery area and others were handing them things, so we did likewise. Glad you find it so hillarious.

Aylesbury_Duck

bunnie1234 wrote: »

I shouldn't even bother to respond, but I did not hunt down someone to get the pies marked down. The person marking them down was in the bakery area and others were handing them things, so we did likewise. Glad you find it so hillarious.

I didn't say you hunted him down, I asked if he was hunting down pie-holders. My point was that you sought the reduction and had you not done so, you wouldn't be in this position.

Hilarious? Not really. Absurd? Definitely. You've been treated poorly and the store management owe you an apology. That's it, end of story. You said yourself you're not interested in compensation, publicity or even shopping there again. They're clearly not a business you want to patronise again so would an apology mean anything anyway?

Mr.Generous

On a side note my daughter once told me she saw my sister in law and her sister just standing near the fruit in a large supermarket.

After chatting for a minute she went off shopping. When she came back to the till they were still there.

She asked what they were doing ….

Waiting for the grapes to be marked down a bit more, we think they will need a further mark down ….

Yes really.

bunnie1234

BoGoF wrote: »

OP has gone from being accused of being a pie thief to an expert in Consumer Law in one day!

Bottom line is they can ban you for any or no reason so instead of pretending you know what you are talking about just go and shop elsewhere.

Such a lovely, helpful response. Thank you soooo much!

bunnie1234

johnsmith1890 wrote: »

Not read the whole thread, and maybe this has already been mentioned but … if they've accused you of theft in front of other people it could be slander. I'd have a word with a solicitor. Maybe find one that does a (cheap) fixed price 30 minute consultation.


The security guard and the manager sound like a couple of thick gits.

Thanks for your comment. The accusations were slanderous as they were in front of a large number of people. I may take up your suggestion. Thanks agin.