HFC loan - PPI policy document

NHD

Does anyone have examples of the HFC Bank PPI policy documentation which would have been issued in 2004 ? My wife had a policy with PPI from this date and made a claim in October 2005 but the payments were stopped in March 2006 after 6 months despite her long-term illness. We have a complaint in with the FOS but we do not have any PPI policy documentation to show for how long PPI payments would have been made. The FOS are telling us some policies paid only for 6 or 12 months rather than up to the full term of the loan (which is her case was 60 months). Can anyone help with generic examples of HFC PPI documentation ? Did they ever have a 6 month cap on payments ? HSBC (who now own HFC) are being most unhelpful.

k3lvc

NHD wrote: »

Does anyone have examples of the HFC Bank PPI policy documentation which would have been issued in 2004 ? My wife had a policy with PPI from this date and made a claim in October 2005 but the payments were stopped in March 2006 after 6 months despite her long-term illness. We have a complaint in with the FOS but we do not have any PPI policy documentation to show for how long PPI payments would have been made. The FOS are telling us some policies paid only for 6 or 12 months rather than up to the full term of the loan (which is her case was 60 months). Can anyone help with generic examples of HFC PPI documentation ? Did they ever have a 6 month cap on payments ? HSBC (who now own HFC) are being most unhelpful.

Given you're adamant you have a claim from 13yrs ago presumably you've kept the supporting documentation. If not what's the basis of your claim now ? or are you just fishing :mad:

NHD

k3lvc wrote: »

Given you're adamant you have a claim from 13yrs ago presumably you've kept the supporting documentation. If not what's the basis of your claim now ? or are you just fishing :mad:

It's complicated. We have documentation showing PPI premiums paid and a six month period when a successful claim was paid out, but we don't understand why the payments stopped. It's not a question of fishing, but merely tidying up PPI claims. Of the accounts we had at the time, every bank has been totally up-front - we either had PPI or we did not. If we had PPI, we have had successful claims. It's only HSBC who seem to be messing us about. My question is simply to try and find out if HFC PPI policies did indeed (typically) have a 6 or 12 month cap, as the FOS is suggesting. Hopefully somebody out there has kept records from this time. Sadly, we didn't keep the agreements, only the statements.

Bermonia

Ultimately it makes no difference - any successful claim would be deducted from any PPI mis-sale complaint- with regards to any issues with the original claim then your complaint would be considered time barred as the time to complain was some ten years ago at the latest.

NHD

Bermonia wrote: »

Ultimately it makes no difference - any successful claim would be deducted from any PPI mis-sale complaint- with regards to any issues with the original claim then your complaint would be considered time barred as the time to complain was some ten years ago at the latest.

Well actually it is not time-barred. HSBC are saying they have paid out less than the actual premiums we paid in so nothing more is due. The issue is why they only paid for 6 months, hence my question if anyone had an HFC policy document from circa 2004.

Bermonia

My point remains... any issue you have with the term of the payout of the successful claim would be considered time barred, it’s not a matter of debate just simple facts.

NHD

Bermonia wrote: »

My point remains... any issue you have with the term of the payout of the successful claim would be considered time barred, it’s not a matter of debate just simple facts.

I think I now understand your point. Are you referring to the 6 year rule which applies (for example) to civil remedies in the County Court ?

Nasqueron

NHD wrote: »

I think I now understand your point. Are you referring to the 6 year rule which applies (for example) to civil remedies in the County Court ?

There are 2 rules for finance complaints:


6 years from point of taking out the package
3 years from when you knew (or should reasonably have known) you had a reason to complain


6 years is obviously met
The 3 year point would have started when you were told the policy paid out only for 6 months (though of course that would be already covered in the paperwork she signed up to, so is a moot point anyway)

Bermonia

Nas beat me to it, as said you had six months from event occurred date or three months from when you ought reasonably had cause to complain - both would be deemed to be 13 years ago and as such way outside of any timescales financial service providers have to consider.

Labsuper

Bermonia wrote: »

Nas beat me to it, as said you had six months from event occurred date or three months from when you ought reasonably had cause to complain - both would be deemed to be 13 years ago and as such way outside of any timescales financial service providers have to consider.

Should months not be years?

Bermonia

Yes it should... apologies I am running on very little sleep today lol