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Three 321 PAYG. PAC Refused
Comments
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Primarily for emergency use in the car, I paid £10 for Three 321 PAYG.
It had £6.76 left.
The number was disconnected on 6 April 2019 because I did not make a call within 6 months as required.
No early warning was received.
7 Apr 2019. I called Customer Services requesting reconnection and offered to top up with £10.
My request was refused. Was told that the number is disconnected.
My request for PAC was also refused. Was told that all they can do is send me a new SIM and a new number.
Called again and talked to another agent. After about 20 mins he promised to call back with the PAC. He did not!
8 April 2019. I made three calls in all, lasting between 20 and 55 minutes.
1st call. I was refused. When asked for a supervisor, I was told that there is a very long queue.
2nd call. I was transferred three times and eventually was refused again. But was told that she will escalate and someone will call back.
Waited for over 3 hours but no one called.
3rd call. After getting transferred around many times, a supervisor asked me for details of the last call made. He said that it is important that I give this information so as to identify myself.
I found it in the call log. After a long wait, he told me that he can not find it on his screen!
I requested him to ask me some other security question same as banks and credit card companies do.
Was told that 'Three' does not do that!
The number has to be live for a PAC to be issued or work, that’s the way the system works, and would apply to all networks.I have given my number to many people. So need to keep this number.
Bit late for that, you should have thought of that before allowing the sim to be deactivated.Is there anything I can do?!
Thanks!
You can learn from the incident not to leave your new sim unused for >6 months in the future.
By the way, an early warning was certainly given, it’s on page 1 of the T&C’s for Three PAYG.
http://www.three.co.uk/termspdf/PAYG_Terms_and_Condtions_290515.pdfIf within a 6 month period you have not (i) activated a Pay As You Go Voucher on your account or (ii) made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Services for which a charge is made), we may also suspend our Services or disconnect you.====0 -
Your number expired by your exceeding the maximum required period without use and is gone, forget it.Evolution, not revolution0
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Primarily for emergency use in the car...
...I have given my number to many people. So need to keep this number...
Why would you give 'many people' an 'emergency use' only phone number?
As above posts point out, it was entirely your fault. The number (and credit) has gone, move on.0 -
IIRC, some networks offer some grace period after the disconnection/suspension during which the number can be reconnected.
This is true, my wifes PAYG phone got cut off a few years back on Orange (she barely ever uses it). We popped into an Orange shop and they reinstated it along with the credit, couldn't tell you how long it had been cut off though.0 -
IIRC, some networks offer some grace period after the disconnection/suspension during which the number can be reconnected.
Not sure why you quoted me, I didn’t even touch on the grace periods, as they are usually quite variable and it would take far too much time to research each one individually as to whether it was offered and for how long per network and MVNO.
The gist of my post related more to the fact that all networks require a live number to issue a PAC.====0 -
Colin_Maybe wrote: »This is true, my wifes PAYG phone got cut off a few years back on Orange (she barely ever uses it). We popped into an Orange shop and they reinstated it along with the credit, couldn't tell you how long it had been cut off though.
Likewise for a second emergency mobile on O2 - this was a while back though.
I'd messed up my diary dates to make the 6 monthly call. O2 reconnected it and gave me the credit back I think it was a few weeks or so beyond the cut off date. At the time I was surprised how quickly after the 6 month date they had ceased it.0 -
unhelpful and arrogant repliesfrom all except one
post deleted and unsubscribed
:mad:All the replies were helpful, they just didn't tell you what you wanted to hear. Classic toys out of the pram response:eek:
It often happens with 'newbies', but I would have thought someone with nearly 700 posts would have been more tolerant.
Ho hum.
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