UKPC debt collectors but no appeal denied

jonehboy

Follow Coupon-Mad's advice above, before you get ahead of yourself.

waamo

yellowelise wrote: »

I am also worried this is all for nothing as reading the newbie stuff I appear not to have any legal grounds only moral ones.��

1. the car park was permit only as the shop keeper told me but also told me it was ok to stop there to allow him to load my table , saying people do it all the time.
2. I did not see any signage as I left my car and entered the shop to get him and he did finish in th shop first loading my table.
3. I have no evidence that I was there less than this grace period of 10 mins
4. I believe the grace period only applies if you are trying to read the signs and don’t do anything else
4. My disability at the time meaning I could not carry the table (with proof) does not appear to matter?

My point being that if they take me to court, reading the posts. It looks like I will loose as Legally it does not look good.

You have plenty of grounds then.

1. You had permission from the shopkeeper.
2. The signs obviously weren't clear if you didn't see them.
3. It's for the ppc to prove their case not for you to prove yours. If you believe you didn't exceed the grace period the ppc has to prove you did.
4. You believe wrong.
4(b) Your disability means you have protection in law. They are supposed to make reasonable adjustments to accommodate you. They clearly did not.

As above complain about the lack of POPLA code. Copying in UKPC will be pointless. They are cowboys who have been caught scamming the public before now.

yellowelise

Thanks everyone who has helped me here I have reread all and the other posts similar. I have written to the owners of the shopping yard and to steve.c@britishparking.co.uk.

here is what I wrote to the yard owners as far as I could find an email address for the yard.

Good morning

I am sorry to have to write this email, but I am writing to ask for your help from a very upset, scared and angry resident.

If you are not the owner of the xxxxxxxxxx car park and or the instructor to the managing agent UKPC then can you please inform me who is.

As a regular shopper in your shopping centre and participant in your shops training offers and courses such as the xxxxxxxxx and xxxxxxxx I would expect your centers management agents to treat people better. I am a resident of the xxxxxx area for my entire life.

At the end of last year I completed a woodworking course with the xxxxxxxx and made a table unfortunately following this I was in a car accident and damaged my shoulder (torn ligament) meaning I could not pick up the table. When I learnt that the shop was closing at year end I called them worried I may loose my table over which I spent weeks making and asked about how I would be able to collect it. As I am not that practical and was quite proud of it. I explained I could not carry the table at that time and the owner of the shop said not to worry and that I should come to the back of the shop and he would carry the table to my car, he did this with people all the time. This I did.

I parked outside the back of the shop was there for no more than 10 mins or so as I entered the shop and told the shop owner I was there. He was serving another customer but when finished retrieved my table from the upstairs store and took it out to my car for me. I was in good faith only requesting loading due to my disability, I did not enter an other shop or leave the car park\yard except when inside the shop and drove out of the yard once the table had been placed in my car. The car park / yard was mostly empty as it was the 27th December.

Later in January received a UKPC parking charge notice ref. xxxxxxxxxxxx by letter (so they had address), which I appealed via their website on the grounds that the shop owner had told me to come round the back whilst he loaded my table as I had an injured shoulder proof attached, I could not carry my table to the car let alone the nearest carpark. The shop owner also provided email proof this was the case and this is also attached, I offered to get my GP records as proof of my torn ligament and can also provide now ongoing physiotherapy evidence also attached. UKPC acknowledged my appeal by email (so have my email) saying they would be in touch.

Imagine my horror when last week after hearing nothing at all from UKPC themselves I received a letter from Debt Recovery Plus DRP Ltd ref xxxxxxxxx Demanding I pay £160 ! I at least would have expected a further email or letter (they had both addresses) or something to say why I was now receiving this. The letter is threatening in its nature and quite frankly very upsetting stating I will have court action taken against me.

1. I was not parking, I was loading
2. I had authority from a shop owner to load via the rear entrance
3. I had a verifiable disability

Quite frankly I am shocked that I am being pursued in this way with little opportunity to explain or defend my actions at the time. I was in good faith only loading, I did not enter any other shop or leave the car park\yard except when inside the shop. I would hope that as far as you as the land owner\manager is concerned agree that UKPC are there to protect the benefit of said parking area for the shop owners and their services. It is unthinkable that in the shop owners good faith towards his legitimate business rights to use the yard and my seeking authorized loading to do so due to my disability that I should have this out of proportion fee being demanded by debt collectors under the excuse of ‘parking charges’!

I sought advice and was told to ignore this debt collection letter as I should have received further communication from your agents UKPC and something called a POPLA code like an ombudsman which would most likely have meant the charge would have been cancelled based on my evidence. I was told to contact yourselves, UKPC and steve.c@britishparking.co.uk to complain in the strongest terms, so here I am with my situation.

I ask you to please inform UKPC to cancel the parking fine in this instance for the reasons given and hope that you can try to find out why I have been treated this way and hopefully stop it happening to others. I will be copying this letter to UKPC also, whom I cannot email as their site now simply says “Unfortunately we are unable to accept this Appeal as the Parking Charge Reference number has now been referred to our Debt Recovery Team”. I simply cannot face speaking to these debt collectors after the tone and pay up or else nature of the letter.

Kind regards and hoping you can help

yellowelise

Hi this is what I emailed to steve.c@britishparking.co.uk BTW I got an OOO till 17th April!

Good morning

I am sorry to have to write this email, but I am writing to ask for your help from a very upset, scared and angry recipient of a Debt Recovery Plus letter.

At the end of last year I completed a woodworking course making a table unfortunately following this I was in a car accident and damaged my shoulder (torn ligament) meaning I could not pick up the table. When I learnt that the shop was closing at year end I called them worried I may loose my table over which I spent weeks making and asked about how I would be able to collect it. As I am not that practical and was quite proud of it. I explained I could not carry the table at that time and the owner of the shop said not to worry and that I should come to the back of the shop and he would carry the table to my car, he did this all the time for customers. This I did.

I parked outside the back of the shop was there for no more than 10 mins or so as I entered the shop and told the shop owner I was there. He was serving another customer but when finished retrieved my table from the upstairs store and took it out to my car for me. I was in good faith only requesting loading due to my disability, I did not enter any other shop or leave the car park\yard except when inside the shop and drove out of the yard once the table had been placed in my car.

In January received a UKPC parking charge notice ref. xxxxxxxxxx by letter (so they had address), which I appealed via their website on the grounds that

a. shop owner had told me to come round the back whilst he loaded my table and forwarded an email from the owner proving this
b. I had an injured shoulder and offered proof of this
c. I could not carry my table to the car let alone the nearest carpark due to my disability.

UKPC acknowledged my appeal by email (so have my email) saying they would be in touch.

Imagine my horror when last week after hearing nothing at all from UKPC themselves I received a letter from Debt Recovery Plus DRP Ltd ref xxxxxxx Demanding I pay £160 by today! I at least would have expected a further email or letter (they had both addresses) or something to say why I was now receiving this. The letter is threatening in its nature and quite frankly very upsetting stating I will have court action taken against me.

Quite frankly I am shocked that I am being pursued in this way with little opportunity to explain or defend my actions at the time. I was in good faith only loading, I did not enter any other shop or leave the car park\yard except when inside the shop. I would hope that as far as you as the land owner\manager is concerned agree that UKPC are there to protect the benefit of said parking area for the shop owners and their services. It is unthinkable that in the shop owners good faith towards his legitimate business rights to use the yard and my seeking authorized loading to do so due to my disability that I should have this out of proportion fee being demanded by debt collectors under the excuse of ‘parking charges’!
1. I was not parking, I was loading
2. I had authority from a shop owner to load via the rear entrance
3. I had a verifiable disability

I should also have received further communication from UKPC and something called a POPLA code like an ombudsman which if I been given the opportunity to use would most likely have meant the charge would have been cancelled based on my evidence.

I was told to contact yourself and complain in the strongest way so here I am with my situation.

yours .......

yellowelise

I am also writing to UKPC with my complaint abut no POPLA code although this had to be by royal mail as there is no email and their website w not accept any correspondence from me!

KeithP

That's fine, but remember...

Never ever use any form of postal service that requires a signature when writing to a parking company.

All that does is allow them to refuse delivery.
Proof of non-delivery is not quite what you want.

Use standard 1st class and get a free Certificate of Posting from the Post Office counter.

The item is deemed delivered two working days later.

yellowelise

Has anyone here used resolver to complain about UKPC. Is this a scam by UKPC or a real indipendant service?

Fruitcake

You are getting the best, free advice there is on the internet. If using Resolver was of use then it would be advised in the sticky. They won't know as much about this scam as the regulars on here.

Do not contact UKPC other than to copy in your complaint to the BPA. Await your response from Mr Clark.

Also complain to your MP about this unregulated scam.

waamo

yellowelise wrote: »

Has anyone here used resolver to complain about UKPC. Is this a scam by UKPC or a real indipendant service?

People have used resolver without any success. UKPC ignore them. You don't seem to be getting your head around the fact these are utter cowboys.

yellowelise

Thankyou all again, I get the message.

BTW Steve at britishcsrparking responded even though he is out of office till the 17th he has passed to his team to resolve/get explanation from UKPC.

Also the land owner has sent a receipt acknowledgement but nothing more yet I will keep you informed.