Persimmon and Fibrenest

[Deleted User]

Hi team

I'm seeking the advice our you seasoned veterans. I've moved into a new build Persimmon home and have had their Fibrenest ISP (FTTP) for free. Our free contract was due to run out in June so I was speaking to BT. OR have called me today saying they can't provide service as Persimmon have the exclusive for an indeterminate period of time. I've got nothing in writing from Persimmons or Fibrenest about this. As an aside as an optional extra Persimmon were happy to install telephone sockets and advertise Sky Broadband in their extras brochure

Where do I go from here? Fibrenest are phenomenally expensive

Regards

greyteam1959

Contact Persimmon ???

[Deleted User]

I'd never heard of them previously but checking their prices at https://www.fibrenest.com/broadband they look decent enough for FTTP and go all the way down to 20Mbps for £25 a month with 10Mbps for £13 'coming soon'. (admittedly possibly new customer prices, I can't see any info regarding end of minimum term price)

Edit: I missed the fact that voice calls are not included in the price, if taken with BB then they add another £5 to the costs.

Croft12

BudgieSmuggler07 wrote: »

Hi team

I'm seeking the advice our you seasoned veterans. I've moved into a new build Persimmon home and have had their Fibrenest ISP (FTTP) for free. Our free contract was due to run out in June so I was speaking to BT. OR have called me today saying they can't provide service as Persimmon have the exclusive for an indeterminate period of time. I've got nothing in writing from Persimmons or Fibrenest about this. As an aside as an optional extra Persimmon were happy to install telephone sockets and advertise Sky Broadband in their extras brochure

Where do I go from here? Fibrenest are phenomenally expensive

Regards

Hmm. Afaik sky don't offer general ftttp but perhaps if they have a deal with the builder they will. If so have you contacted them?


Either way I'd get a clear exclusivity period date from the builder.

[Deleted User]

A very interesting thread about this ISP at thinkbroadband https://forums.thinkbroadband.com/which_isp/4595176-fibrenest.html

I love this quote

All of the Fibrenest company directors on companies house are based at "Persimmon House" - the same place as Persimmon.

macman

That's how these cartels work. The telcom suppliers pays the developer for an exclusive right to supply, and they make it back by charging an inflated price after the initial freebie period.
There's no obligation for them to supply a BT service into the development.

phillw

macman wrote: »

There's no obligation for them to supply a BT service into the development.

To buy on some developments with community heating you even have to agree not to fit alternate types of heaters. I wouldn't touch that with a barge poll.

Chino

BudgieSmuggler07 wrote: »

so I was speaking to BT. OR have called me today saying they can't provide service as Persimmon have the exclusive for an indeterminate period of time.

If this is true you and your conveyancing solicitor did not bring this to your attention this might be grounds for action against that solicitor. Even their 20 Mb service seems expensive considering that it does not appear to include voice.

[Deleted User]

Chino wrote: »

If this is true you and your conveyancing solicitor did not bring this to your attention this might be grounds for action against that solicitor. Even their 20 Mb service seems expensive considering that it does not appear to include voice.

I missed the fact that voice calls are not included in the price, if taken with BB then they add another £5 to the costs. Being FTTP I presume you get the advertised speeds at all times? I'm guessing the latency would be ridiculously low too which would benefit gamers in particular?

JJ_Egan

FTTP pole or house is simply not cheap yet.BT are circa £60 plus .

Croft12

JJ_Egan wrote: »

FTTP pole or house is simply not cheap yet.BT are circa £60 plus .

Eh? bt fttp doesn't cost that.