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Talk Talk Super Router

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I took delivery of the Super Router last week - installed Ok.

In the booklet there is a note - "It'll take a few days before it reaches a steady speed, so it may fluctuate before then."

Is that why I am getting frequent - your connection has been interrupted messages ?
Never pay on an estimated bill. Always read and understand your bill

Comments

  • Croft12
    Croft12 Posts: 252 Forumite
    Tenth Anniversary 100 Posts Name Dropper
    Robin9 wrote: »
    I took delivery of the Super Router last week - installed Ok.

    In the booklet there is a note - "It'll take a few days before it reaches a steady speed, so it may fluctuate before then."

    Is that why I am getting frequent - your connection has been interrupted messages ?


    The router will try for the best speed it can before it finds a stable speed. Frequent connection interruptions sounds like the line is not stable. Frequent sounds a bit excessive but others with that router can comment better.
  • Chino
    Chino Posts: 2,031 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    About 10 to 14 days is the norm .
    Starts off at high line speed then gradual reboot to a lower speed until it finds a speed and stable connection .
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi Robin9,

    There is a stabilisation period if you've just joined or upgraded to fibre. This usually lasts for around 14 days and it's normal to experience varying speeds and occasional drops in your connection during this time. If you do continue to have problems, please don't hesitate to drop us a line. You can reach my team directly over Twitter (@TalkTalk), reach out on our Online Community or get in touch using one of the methods on our Help & Support Page.

    Thanks,
    Becky - TalkTalk Social Team
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Robin9
    Robin9 Posts: 12,767 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    TalkTalk wrote: »
    Hi Robin9,

    There is a stabilisation period if you've just joined or upgraded to fibre. This usually lasts for around 14 days and it's normal to experience varying speeds and occasional drops in your connection during this time. If you do continue to have problems, please don't hesitate to drop us a line. You can reach my team directly over Twitter (@TalkTalk), reach out on our Online Community or get in touch using one of the methods on our Help & Support Page.

    Thanks,
    Becky - TalkTalk Social Team

    Not Fibre - standard ADSL

    I'll see how it settles.
    Never pay on an estimated bill. Always read and understand your bill
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