Tesco PPI Issues

Loopslou72

I hope this is in the right place. Anyway, Tesco have made me an offer for missold PPI and asked me to return my signed approval of their offer along with proof of my address as its different to what they held. I downloaded and printed my BT bill (lets face it, who's not paperless these days) and sent all in the week before last. I rang last Monday (25th) to ensure that all had been received and was accepted and was told that yes, it had all been received and that payment would be in my account today (1st).

I checked my bank and nothing has gone in so I rang during my lunch break only to be told that the BT bill wasn't acceptable because it was a print out. I asked why was I told a week ago that all was fine only to be told that they wrote out to me on the 27th (2 days after confirming all was accepted ok). I asked why did they write out (no letter received yet btw) when they normally text me asking me to contact them. She said she had no idea and was very apologetic. Eventually we have worked out that if I send in my driving licence they can accept that. I asked that if I send it special delivery will it be returned in the same way and she said it would. I also asked if I would then have to wait a further 7 working days once its received by them for the funds to be paid to me and she said yes I would. Well, I wasn't impressed at this and have asked that a manager contact me to advise that they will be expediting the payment as soon as they receive my licence. "They" were the ones who advised all was ok and payment was being processed so surely I'm within my rights to fight for my payment sooner? Has anyone else had this issue? They weren't happy when I said that I just felt that these were delaying tactics!

[Deleted User]

Loopslou72 wrote: »

I wasn't impressed at this and have asked that a manager contact me to advise that they will be expediting the payment as soon as they receive my licence.

What good will demanding a manager contact you do? Just send the licence.

Loopslou72 wrote: »

I just felt that these were delaying tactics!

There are no "delaying tactics" with PPI complaints. The interest will continue to accrue until the day you are paid the redress and the delay is down to you failing to ascertain what proof of address they required.

Bermonia

A utility bill is proof of address BECAUSE it has been sent and received by you at said address... a printout will not confirm this and is therefore evidence of nothing I’m afraid.

There is no possible reason for Tesco to delay payment, offer has been made and they will make good on the offer - interest continues to accrue until payment is made - good luck on the demand for compo that you are clearly preparing to make

Nasqueron

Loopslou72 wrote: »

I hope this is in the right place. Anyway, Tesco have made me an offer for missold PPI and asked me to return my signed approval of their offer along with proof of my address as its different to what they held. I downloaded and printed my BT bill (lets face it, who's not paperless these days) and sent all in the week before last. I rang last Monday (25th) to ensure that all had been received and was accepted and was told that yes, it had all been received and that payment would be in my account today (1st).

I checked my bank and nothing has gone in so I rang during my lunch break only to be told that the BT bill wasn't acceptable because it was a print out. I asked why was I told a week ago that all was fine only to be told that they wrote out to me on the 27th (2 days after confirming all was accepted ok). I asked why did they write out (no letter received yet btw) when they normally text me asking me to contact them. She said she had no idea and was very apologetic. Eventually we have worked out that if I send in my driving licence they can accept that. I asked that if I send it special delivery will it be returned in the same way and she said it would. I also asked if I would then have to wait a further 7 working days once its received by them for the funds to be paid to me and she said yes I would. Well, I wasn't impressed at this and have asked that a manager contact me to advise that they will be expediting the payment as soon as they receive my licence. "They" were the ones who advised all was ok and payment was being processed so surely I'm within my rights to fight for my payment sooner? Has anyone else had this issue? They weren't happy when I said that I just felt that these were delaying tactics!

Is it not possible for them to let you go into a branch and show ID or something like that?


Delaying tactics - not at all, they need to verify your ID

Loopslou72

Maybe I wasn't clear in that I felt the "delaying tactics" were the fact that throughout the whole process they would send me an SMS asking me to contact them when they needed information, then, when I sent info, was advised all was correct and accepted, they then decide to write to me 3 days later (letter not received yet) to advise that they couldn't accept my phone bill. Oddly enough, when I was getting my car finance end of last year a print off of my BT phone bill was totally acceptable for the company in question. I'm sending the licence, I asked that a manager contacted me to confirm that when it was received that the payment would then be made to my account asap as opposed to waiting 7 working days, yet again, when they in fact didn't advise of requiring more info. I have no trust that when then receive the licence that they will then request something else which is why I wondered if anyone else had issues with Tesco once offer had been accepted.

[Deleted User]

Loopslou72 wrote: »

Maybe I wasn't clear in that I felt the "delaying tactics" were the fact that throughout the whole process they would send me an SMS asking me to contact them when they needed information, then, when I sent info, was advised all was correct and accepted, they then decide to write to me 3 days later (letter not received yet) to advise that they couldn't accept my phone bill.

It still doesn't make sense as to why you believe they would be deliberately looking to increase the amount they pay you.

[Deleted User]

Loopslou72 wrote: »

Maybe I wasn't clear in that I felt the "delaying tactics"

You were perfectly clear, but also perfectly wrong. There is no benefit in them employing "delaying tactics" as the interest continues to accrue until they actually pay you. So why do you think they would seek to purposely delay paying you?

As above, you simply didn't send them adequate proof of your address change. They may have been somewhat remiss in informing you from the off what form of ID would be valid , but the employee who told you they had received your printout was obviously not qualified to judge whether this would be accepted.

You seem determined to make an additional complaint about this, but you have to take a measure of the blame yourself.

I also fully expect you'll have to wait an additional seven days for the payment to be made.

Don't hold your breath waiting for a "manager" to facilitate any earlier payment..

Loopslou72

I'm confused, I'm not asking about the amount that they are paying me. I'm asking why I wasn't contacted, after being told that all was in place, that payment couldn't be made.

Loopslou72

Update today, spoken to a Manager who was more than apologetic that I was mis-informed and she confirmed that payment will be made as "soon" as they receive my driving licence (this has been sent special delivery today) so that is a result. I wasn't looking for any extra payment or compensation, I was asking if anyone else had had issues with being told payment was being made only to have been mis-informed.

[Deleted User]

Loopslou72 wrote: »

I'm not asking about the amount that they are paying me. I'm asking why I wasn't contacted, after being told that all was in place, that payment couldn't be made.

I don't think any of the responses here have mentioned the amount you will be paid and it's perfectly obvious that is not the issue you appear to have.

You have accused them of "delaying tactics" and it's been explained (several times) that there is no point in Tesco deliberately putting off paying you because they then have to pay you MORE money.

You failed to appreciate that a print-off of an online bill is not proof of address. Perhaps Tesco share the blame for not making this plain from the outset. Hardly a major issue though.

Send an acceptable proof of address and your redress will be paid to you.
No further compensation is due to you, though, nor will a "manager" be ensuring you are paid more quickly than the normal processing time. Why attempt to make a mountain out of a molehill?

Loopslou72 wrote: »

spoken to a Manager who was more than apologetic that I was mis-informed and she confirmed that payment will be made as "soon" as they receive my driving licence

As I've said all along, this apology was the most you could expect. It will still take however many days it normally takes to process, I assure you! :T

Loopslou72

Moneyineptitude wrote: »

I don't think any of the responses here have mentioned the amount you will be paid and it's perfectly obvious that is not the issue you appear to have.

You have accused them of "delaying tactics" and it's been explained (several times) that there is no point in Tesco deliberately putting off paying you because they then have to pay you MORE money.

You failed to appreciate that a print-off of an online bill is not proof of address. Perhaps Tesco share the blame for not making this plain from the outset. Hardly a major issue though.

Send an acceptable proof of address and your redress will be paid to you.
No further compensation is due to you, though, nor will a "manager" be ensuring you are paid more quickly than the normal processing time. Why attempt to make a mountain out of a molehill?

As I've said all along, this apology was the most you could expect. It will still take however many days it normally takes to process, I assure you! :T

I wasn't making a mountain out of a molehill, I was pointing out that "I" personally felt that they were unprofessional especially when I did check with them if the BT bill would be acceptable etc. I never mentioned further compensation either, I just wanted the payment in my account within the time that I was advised it would be paid. I work in the finance industry and trust me, if we delayed any payment to any client, without contacting them to advise of a holdup, then my head would be on the block and I'd probably be out of a job. I'm just glad that at last I spoke to someone today who was professional, straightforward, didn't try to fob me off and basically admitted that they had "f"cked" up. Sometimes that's all you want to hear when you've been dealing with a company for weeks trying to get stuff sorted. Now to wait to hear back from them on the 2 other accounts with mis-sold PPI :eek: