Letter Before Claim, EXCEL

Pringle114

beamerguy wrote: »

You have 30 days to reply to the LBC although don't leave it to the last minute.

You deny their claim because their machine did not function, you lost money, where is the money, they have failed to provide the proof you requested.

Excel think they are little tin gods, they are just low life scammers and if they don't see sense, they will get another whooping in court.
They have seen this whooping many times and don't forget, when you win, you can claim costs from them.

Excel do read this forum ...... when they were using their dodgy legal they were screwed ..... badly ???

Now they seem to be doing it themselves ???

They would be well advised to drop the claim as they cannot, or will not offer proof ..... very silly EXCEL .... another load of rubbish

Thanks a lot. I'll draft another rebuttal letter/email tomorrow and send both. I suppose them witholding the info I need warrants another response. Thanks

Snakes_Belly

Just remember that if you do send items by post to obtain a proof of posting from the post office. Don't send by registered post or special delivery that has to be signed for. Keep all emails and correspondence.

Snakes_Belly

Note also on the LBC the amount that they have stated that you owe. Does it mention specifically £60.00 for debt collector's fees? That is a scam as they have not paid debt collectors who work on a no- collection no fee basis. It's abuse of process. The pre-action protocol specifically states that the Claimant should not inflate the debt with costs.

Excel are inflating the debt with costs that don't even exist. They will quote case in their WS to justify this. The case is totally irrelevant as it relates to a signed contract and monies that were actually paid.

Pringle114

Thanks a lot. I'll go through the ketters etc. before I send anything. I do believe that they added 60 on for debt collectors yes. Thanks for that

Pringle114

Snakes_Belly wrote: »

Note also on the LBC the amount that they have stated that you owe. Does it mention specifically £60.00 for debt collector's fees? That is a scam as they have not paid debt collectors who work on a no- collection no fee basis. It's abuse of process. The pre-action protocol specifically states that the Claimant should not inflate the debt with costs.

Excel are inflating the debt with costs that don't even exist. They will quote case in their WS to justify this. The case is totally irrelevant as it relates to a signed contract and monies that were actually paid.

Just checked and it specifically states:

Debt collectiin costs if £60 have now been added ti the debt.

.

Snakes_Belly

Hang onto that letter for your witness statement. The letters that you have received from the debt collectors I am assuming are from DRP and Zenith (same company). On their website they specifically state that they operate on a no collection, no fee basis. Excel have inflated the claim buy £60.00 for an amount that they have not had to pay,

Take a copy of DRP's website showing that they do not take fees if they do not collect the claim. When you prepare your WS refer to this and their statement in their LBC. This is abuse of the process and a judge could strike out the claim.

Snakes_Belly

https://www.debtrecoveryplus.co.uk/pcn-collection/

Take a copy of this because I think that they have removed it from their main page.

Pringle114

Snakes_Belly wrote: »

Hang onto that letter for your witness statement. The letters that you have received from the debt collectors I am assuming are from DRP and Zenith (same company). On their website they specifically state that they operate on a no collection, no fee basis. Excel have inflated the claim buy £60.00 for an amount that they have not had to pay,

Take a copy of DRP's website showing that they do not take fees if they do not collect the claim. When you prepare your WS refer to this and their statement in their LBC. This is abuse of the process and a judge could strike out the claim.

The letter that said this had no mention of these companies on it. In fact it has no mention of any debt collection companies at all. The only logo or company mentioned on this any ketter is of Excel.

Snakes_Belly

Pringle114 wrote: »

The letter that said this had no mention of these companies on it. In fact it has no mention of any debt collection companies at all. The only logo or company mentioned on this any ketter is of Excel.

Have you received any letters from these companies? The usual process after the appeal stages is that the PPC places the claim with collection agents and in the case of Excel they use DRP and Zenith (same company). The collection agents if they do not collect any money will refer the claim back to the PPC who will then probably take legal proceedings which will start with a LBC. The LBC will come from Excel (the PPC) and as the collection agents have not been successful they will not receive a commission. Excel are still adding this on even though they have not paid any commission to an agent.

Pringle114

Snakes_Belly wrote: »

Have you received any letters from these companies? The usual process after the appeal stages is that the PPC places the claim with collection agents and in the case of Excel they use DRP and Zenith (same company). The collection agents if they do not collect any money will refer the claim back to the PPC who will then probably take legal proceedings which will start with a LBC. The LBC will come from Excel (the PPC) and as the collection agents have not been successful they will not receive a commission. Excel are still adding this on even though they have not paid any commission to an agent.

I've had no correspondence with anyone other than Excel. Whether that be the original letter... The letter adding the debt collection £60 on... Or the LBC.

I did expect them to use a conoany for debt collection but never received anything from anyone else.

Here is their exact quite regarding debt collection fees..

"Your account has now been passed to our Debt Management Team for recovery of the outstanding Charge amount. Any option to pay a reduced amount has now elapsed.
Debt collection costs of £60.00 have now been added to the
outstanding Charge making the total amount now payable £160.00
(this amount takes into account any payments previously received).