Talk Talk Renewing Contract Without Knowledge

[Deleted User]

evil_jane wrote: »

This has not been explained to me or my mum the whole time we have been in communication with them. I helped my mum write a letter to talk talk as my Dad was in hospital at the time and was unable to give permission. My Dad doesn't even know what the security details are either. I ended up having to send a copy of a bank statement of the account which is in my mum's name that paid for the service and still they will not talk to her about the issue.

I have never seen so much faff over a simple question, my mum was questioning the bill that talk talk issued them, she was not asking to change the service or anything like that and yet they still will not communicate with her.

And they're still correct, it doesn't matter one jot who actually pays the bill, it's still the account holder they need to talk to.