The Quay Wells next the sea

Le_Kirk

- The byelaws related to the car park at Port of Wells Car Park, NR23 1AT
- A full unredacted copy of your contract to operate at Port of Wells Car Park, The Quay NR23 1AT
- All evidence you will rely on
- Do you intend to rely on POFA
- Evidence of the time the vehicle was parked (NOT car park entry and payment time).
- Contemporaneous images of signs in relation to where VRN ###### was parked
- Contemporaneous mages of signs and their location relative to the car park entrance (to show how they would be seen by a driver prior to entering the car park)

Just a couple of corrections (if you haven't sent it yet): -

- A copy of the byelaws related to the car park at Port of Wells Car Park, NR23 1AT
- A full unredacted copy of your contract to operate at Port of Wells Car Park, The Quay NR23 1AT
- All evidence you will rely on in court
- Whether or not [strike]Do[/strike] you intend to rely on POFA
- Evidence of the time the vehicle was parked (NOT car park entry and payment time).
- Contemporaneous images of signs in relation to where VRM ###### was parked
- Contemporaneous [strike]mages[/strike] images of signs and their location relative to the car park entrance (to show how they would be seen by a driver prior to entering the car park)

sad_driver

Hi
I had a call yesterday asking if I had received a letter from CE cancelling the parking charge and did I still want the information I requested.
I said that I would not respond to any call and once I had received written confirmation I would advise of my decision.
They said that they would write and they have sent an email - I have received neither of these.
I sent my request on 21 Oct, is their any limit on how long they have to send data and if they have failed to do so is their anything I should be doing while I await the correspondence they have said they have sent?

Coupon-mad

30 days for a SAR, so they are late. Email them again.

Fruitcake

Simply tell them you have sent an SAR and if they fail to respond, you will report them to the ICO.

The information you get back may be of help to others here.

sad_driver

Hi
Thanks again for the help. I responded by letter so I will find their email and contact them.

sad_driver

Today I received a "confirmation of cancellation" for the PCN. A second letter states this is cancelled as a gesture of goodwill.
In addition I have also received a package containing, I believe, some of the data I requested.
It does not appear to include the byelaws, no copy of a contract, no copy of how the electronic form appears, no answer to if they will rely on POFA, no proof of actual parking of vehicle ie nothing that might be seen as robust evidence of an actual breach.

Thank you again for your assistance which is much appreciated and I commend you for the time and effort you put in to helping people with something that many will find stressful.

If anyone else is in the situation of inadvertently incurring a PCN then please look at the advice before responding to anything and take the advice that is given on here to help you.

Coupon-mad

Yay, well done - they crawled back under their stone where they belong.

Grimble

Help others, show this to the EDP.

The_Deep

A second letter states this is cancelled as a gesture of goodwill.

Send the a letter before claim "as a gesture of goodwill".

https://www.which.co.uk/consumer-rights/letter/letter-before-small-claims-court-claim

they have wasted your time, now waste theirs. You have up to six tears to take them to court.

mrblonde1

So we parked in this car park whilst looking at the sat nav on a quiet day hardly any other cars there due to the weather, we decided to stay for a bit and have something to eat so payment of £4.50 was made via the phone and pay app which was suggested on the machine due to covid 19 handling cash touching machine etc, this took a while to download and also crashed a few times, we then decided to leave this car park and this was all within the space of half hour so I paid for a full day but only spent 30mins there. I've now received a parking charge from these bullys. what do I do? As I've paid a charge i dont think this is fair.