Wilko charged me for item on receipt I did not buy

Aaron3195

So I was in Wilko the other day and bought £2.80 worth of packaging tape, small jotter pads etc. It wasn't until I got home and checked the receipt that I've been charged £15 for a cake tin.

I took a photo of the receipt and emailed it to Wilko explaining what happened and asking them to check CCTV cameras to back up my claim and refund the monies. They replied back with a generic copy paste 'we're not interested' email:

Thank you for contacting Wilko Customer Care.
We are very sorry to hear you have been charged incorrectly.
Please return to the store with your receipt where they will be able to process your refund for you.

That wasn't helpful, you can't refund something without the item in question. I'm not going to bother returning to town as that will no doubt use up half of the £15 on fuel. :mad:

So yeah, check your receipts before leaving the store.

DoaM

Surely you questioned at the time why the charge seemed so high? Oh ... you did tap-n-go and didn't even look at the amount.

Due to money laundering regs they need to refund to the card used for purchase. Simply advise them that you'd need to travel X miles (round trip) for this refund therefore you'll require X x 45p per mile on top of the refund to account for your costs incurred by their error.

sheramber

Did you not notice a extra charge of £15?

Aaron3195

No I did not notice, I'm deaf so I don't hear the shop assistant. Still no excuse as I could have looked at the price display on the till - if one is visible.

NBLondon

Is there an item you did buy that doesn't appear on the list? That would suggest a barcode being wrongly read.

Pollycat

Aaron3195 wrote: »

So I was in Wilko the other day and bought £2.80 worth of packaging tape, small jotter pads etc. It wasn't until I got home and checked the receipt that I've been charged £15 for a cake tin.

I took a photo of the receipt and emailed it to Wilko explaining what happened and asking them to check CCTV cameras to back up my claim and refund the monies. They replied back with a generic copy paste 'we're not interested' email:

That wasn't helpful, you can't refund something without the item in question. I'm not going to bother returning to town as that will no doubt use up half of the £15 on fuel. :mad:

So yeah, check your receipts before leaving the store.

I always do and always have done.
I also have a rough (if not exact) idea if how much the total is likely to be.
How could you not realise that you were being overcharged by many times the correct total?

I also watch what is being ring up.

Better resolve to also check your change before leaving the store if you don't already do so.

SevenOfNine

Wilko have a good reputation for customer service (& I've been on the receiving end of it, much to my surprise & satisfaction).

You've been told to return to the store for a refund but choose not to comply, they have not told you to return the item you did not even purchase, simply apologised & offered you your money back, even put it in writing for you.

Can't say fairer than that! At least you've learnt a lesson, if your bill is 4 times more than you anticipated from your meagre purchases then skim through the receipt on the way to the door.

Pollycat

Just a question on checking receipts:
Do people check the amount when paying by credit card before inputting their PIN?
I always do.

NBLondon

Yep. Every time. Developed the habit when I was a student and money was very tight and never lost it. So If I'd bought a few bits I would know whether the total was supposed to be around £3 or £13 before the card gets anywhere near the reader.

Worst case I ever had was in a garden centre where the till showed £800 instead of £70 :eek: because the operator was manually keying and hit an extra zero somewhere.

cajef

Aaron3195 wrote: »

They replied back with a generic copy paste 'we're not interested' email:

That wasn't helpful,

How was that a 'we are not interested email' and unhelpful when they offered to refund the amount?

What did you expect them to do?

twhitehousescat

cajef wrote: »

How was that a 'we are not interested email' and unhelpful when they offered to refund the amount?

What did you expect them to do?

they seem to have offered a refund when the cake tin (they have not got) is returned