Wilko charged me for item on receipt I did not buy

MothballsWallet

Aaron3195 wrote: »

So I was in Wilko the other day and bought £2.80 worth of packaging tape, small jotter pads etc. It wasn't until I got home and checked the receipt that I've been charged £15 for a cake tin.

I took a photo of the receipt and emailed it to Wilko explaining what happened and asking them to check CCTV cameras to back up my claim and refund the monies. They replied back with a generic copy paste 'we're not interested' email:

That wasn't helpful, you can't refund something without the item in question. I'm not going to bother returning to town as that will no doubt use up half of the £15 on fuel. :mad:

So yeah, check your receipts before leaving the store.

I have to agree with cajef below - I think you've misread the tone of their email.

Could you email them back and explain that going back to the store would require a special trip due to its relative location to you and see what they offer?

cajef wrote: »

How was that a 'we are not interested email' and unhelpful when they offered to refund the amount?

What did you expect them to do?

I think the OP may have misread the tone of Wilko's email: it's not always easy to infer tone/intent in the written word, and I doubt companies would let their staff use emojis/emoticons in official emails to customers.

Now, on this forum, we're free to use (or misuse) them as we wish

neilmcl

twhitehousescat wrote: »

they seem to have offered a refund when the cake tin (they have not got) is returned

It didn't say that.

Pollycat

neilmcl wrote: »

It didn't say that.

Indeed it didn't.

They didn't mention returning the phantom item at all.
Just the receipt.

Sncjw

I’m deaf myself and I always check the till price and also the price on the card machine before paying and also the price on the till as you can see their tills.

I

parkrunner

Aaron3195 wrote: »

So I was in Wilko the other day and bought £2.80 worth of packaging tape, small jotter pads etc. It wasn't until I got home and checked the receipt that I've been charged £15 for a cake tin.

I took a photo of the receipt and emailed it to Wilko explaining what happened and asking them to check CCTV cameras to back up my claim and refund the monies. They replied back with a generic copy paste 'we're not interested' email:

That wasn't helpful, you can't refund something without the item in question. I'm not going to bother returning to town as that will no doubt use up half of the £15 on fuel. :mad:

So yeah, check your receipts before leaving the store.

Of course you can if there is proof that the item wasn't taken. A refund doesn't have to be for an item it can be for an incorrect charge.

GKIM

This happened to me in Wilko too - I did go into store to sort it out though.

The manager looked back through the CCTV footage and could see I did not purchase the item on the receipt (A pretty bulky kids toy) and refunded it for me.

Appreciate that going into store isn't what you wanted to do but it did get my problem resolved in a few minutes.