20% restocking fee

marcarm

neilmcl wrote: »

Are you going to tell us what you bought?

It would appear not...

Supersonos

BrightonSake wrote: »

Yes, something like that, or just one line of that would've been great if shown at the checkout process, or prominently on the website, such as on the homepage

How about the line that says "I accept the terms and conditions of sale"? It's the one with the little box you ticked just before you submitted your order.

If I was a consumer on a website which showed the prices ex. VAT and sold things clearly for the professional market (like a £1,100 microphone or a cable for £2,800) I'd probably have a quick browse of the T&Cs.

Supersonos

neilmcl wrote: »

Are you going to tell us what you bought?

We know he's talking about Canford Audio's website. Would knowing the exact contents of his shopping basket really make a difference to the OP's question?

neilmcl

Supersonos wrote: »

We know he's talking about Canford Audio's website. Would knowing the exact contents of his shopping basket really make a difference to the OP's question?

Yes it would, and clearly it's important enough for the OP to continually dodge the question.

Supersonos

neilmcl wrote: »

Yes it would, and clearly it's important enough for the OP to continually dodge the question.

Would you please explain how the particular product he's bought would affect his question about needing to pay a 20% restocking fee?

shaun_from_Africa

Supersonos wrote: »

Would you please explain how the particular product he's bought would affect his question about needing to pay a 20% restocking fee?

If it was something that is normally only used by professionals in their line of work, something such as this:

then it would cast serious doubts that the OP was acting as a consumer when making the purchase, in which case there is no problem with Canford applying a restocking fee.

The item in question cost £800 so may well be something substantial or complex.

Supersonos

shaun_from_Africa wrote: »

If it was something that is normally only used by professionals in their line of work, something such as this:

then it would cast serious doubts that the OP was acting as a consumer when making the purchase, in which case there is no problem with Canford applying a restocking fee.

The item in question cost £800 so may well be something substantial or complex.

So you're simply trying to asertain if the OP is a liar?

shaun_from_Africa

Supersonos wrote: »

So you're simply trying to asertain if the OP is a liar?

What was it you posted earlier in the thread?

Supersonos wrote: »

If your answer is B, that is the moment whereby you suggested to Canford audio that you were a sole trader. You might like to call it Canford's "vetting process" to ensure consumers don't purchase from them.

Unless, of course, consumers lie in order to purchase from them.

Yes, consumers may lie in order to purchase from trade only companies, but equally, business purchasers may lie to stop a 20% restocking fee being applied.

Not everyone tells the truth at all times and maybe neilmcl is simply trying to ascertain if the product that the OP purchased is something that a consumer would normally purchase.

The OP is totally anonymous so what possible harm can there be in linking to the product in question.

neilmcl

Supersonos wrote: »

So you're simply trying to asertain if the OP is a liar?

No, not in the slightest but, as mentioned, knowing what the product is will go some way in showing whether the the OP is an actual consumer or not in the eyes of the consumer rights legislation, whether he believes he is or not.

Supersonos

neilmcl wrote: »

No, not in the slightest but, as mentioned, knowing what the product is will go some way in showing whether the the OP is an actual consumer or not in the eyes of the consumer rights legislation, whether he believes he is or not.

I'm obviously missing something.

You're saying that it is not whether a business or a consumer buys something, but what they buy?

The OP has said he's a consumer, but if he bought something like a fibre multiplexer, he could call himself a business?

And either way, how does this change whether or not he has to pay the 20% restocking fee?