3 Mobile 0800... numbers hiding

umka

Hi All! Please help needed!

I have a dispute with 3Mobile over 0800... numbers calls which disappearing from my monthly bills.

At the moment I need to prove that I made calls to Financial Ombudsman, as they insist that I never called them.

I tried to call customer service of 3Mobile, but they give ridiculous excuses and ignored ALL my complaints. Finally, I received one reply which says, "we resolved your complaint if are unhappy with our decision please contact Communications Ombudsman, OFCOM and others." In fact, they did not send me ANY of their decisions.

Finally, I reached the OFCOM to get an answer Why all my calls on 0800... numbers were deleted from my phone bills and why 3Mobile company refused to send me a FULL list of my calls?

The answer from OFCOM was that "it is an EU regulation to remove all free calls from the monthly bills"!!!

It sounds like a magic story to me.

Please help with advice and what I can do about it?

Many thanks.

unforeseen

Not magic. Ofcom general condition 12. Itemised bills must not include calls to freephone numbers.

umka

Ok. Thanks. How can I prove that I made those calls?

grumbler

"must not include" - is it not just stupid?

How typical for both Brussels and Ofcom...

eDicky

The record of the calls you made already is not available, but you can install a call recording app (there are several) to record future calls you make. Would that be useful?

Browntoa

This old thread indicated you recorded all your calls

https://forums.moneysavingexpert.com/discussion/comment/56341163#Comment_56341163

You do seem to have a lot of disputes with people

wongataa

umka wrote: »

Ok. Thanks. How can I prove that I made those calls?

The phone app on your phone will have a log of all the calls you make and receive. Look at it. Export it.

Ian011

There are a lot of very sensitive helplines on free-to-caller numbers such as 105, 111, 112 or starting 0800, 0808, 116.

Removal of these call details from itemised bills is a vital protection.

grumbler

Protection from what?
With some effort I can understand removing some information from paper bills, but not from an itemised bill in an online account. And again, this can be optional and done on customers' request, not enforced by the authority.



However, we receive so much 'sensitive' information through post, that getting concerned about some phone numbers is hard to understand. There are much more important things to worry about for both Ofcom and customers.

stragglebod

grumbler wrote: »

Protection from what?
With some effort I can understand removing some information from paper bills, but not from an itemised bill in an online account. And again, this can be optional and done on customers' request, not enforced by the authority.

However, we receive so much 'sensitive' information through post, that getting concerned about some phone numbers is hard to understand. There are much more important things to worry about for both Ofcom and customers.

There are some help lines that support people who are in immediate danger of violence. And being discovered calling those numbers could in itself be the catalyst for a violent attack.

If helping to prevent even a small number of such attacks by hiding evidence of those calls annoys a bunch of 'nanny state gone mad' whiners then that's just a bonus.

grumbler

And what about helplines that offer 0845, 020 and other numbers?
Let's hide them too to "prevent even a" bigger "number of such attacks".

https://www.itv.com/thismorning/domestic-violence-helplines


To be absolutely safe let's hide ALL numbers and ban itemised billing altogether.