Blackhorse PPI 8 weeks extension... Again

dunstonh

I never said they were committing fraud. That’s your interpretation.

What you were accusing them of is fraud. Intentional under paying is fraud.

I know they underpay because when I asked for a complete advance breakdown calculation they immediately turned around and performed a recalculation instead of sending the break down.

That does not prove anything. The person dealing with your enquiry would look at the figures again before generating it and if they see a fault, they would make an adjustment. As they are required to do.

and they also unbelievably ask you to sign an acceptance form of the lowball offer they are providing, to limit their liability and ones recourse later down the line.

Standard wording with all complaint outcomes resulting in redress.

You shouldn’t given the imminent deadline discourage people to get their money back.

Nobody is saying that.

You shouldn’t be defending a scandal or giving people wrong impressions of their entitlements.

You are the one that has jumped to incorrect assumptions based on the outcome of one complaint you have had with them.

Nasqueron

Foraant wrote: »

I never said they were committing fraud. That’s your interpretation.

I said they underpay complaints, as I experienced first hand. I know they underpay because when I asked for a complete advance breakdown calculation they immediately turned around and performed a recalculation instead of sending the break down. This occurred twice. RBS also continue to do this and they also unbelievably ask you to sign an acceptance form of the lowball offer they are providing, to limit their liability and ones recourse later down the line. This is a seperate issue however.

So if you’ve have directly engaged with BH you will know that upon a PPI enquiry, they will send you an acknowledgment of accounts they have on your name in their system. But what they don’t provide immediately is a questionnaire. This follows 10 working days after the acknowledgement. Why? because they perform whether the accounts identified had any PPI which Blackhorse are liable for before asking for your reasons why it was misold. It’s at this stage they write to you if they weren’t the ones who sold it you to go elsewhere. They don’t investigate later it’s preprepared waiting for your direct response for their direct liability. They know what they are liable for and they are also paying out on various motor and retail finance companies now. See their website for reference.

You shouldn’t given the imminent deadline discourage people to get their money back. You shouldn’t be defending a scandal or giving people wrong impressions of their entitlements.

Ignoring the appeal to emotion fallacy


Clydesdale Bank were fined nearly £21m for falsely responding to PPI complaints pretending they didn't have old data to avoid payouts.


This is proof that actual wrongdoing is punished (heavily) by the regulator. You have 2 anecdotes which you are trying to pass off as proof of widespread misbehaviour.

Bermonia

Chill your beans Foraant there’s no big black horse scandal or cover up, as already pointed out the risks of lenders acting other than in accordance with guidelines is too severe to contemplate and your singular experience is not therefore indicative of an entire company.

One of the reasons for the black horse delays is that they have recently gained access to a large number of historic loan agreements, meaning they now have to review their stance on a large number of complaints already investigated thus delaying newer cases as resources have been allocated elsewhere.

ivehadenough1

bell wrote: »

I've had a claim in with Blackhorse since Nov 2018 for a loan dating back to 2003.

They extended their response time by another 8 weeks in January, which was fine. Final response was due on 14th of March, but having rang them they are now extending me another 8 weeks. I wasn't aware they could extend the time twice like that.

Very frustrating. Itll be nearly 6 months by the time they actually make a decision.

Thats not what I wanted to here, I am coming to the end of my first extension.

I also visited their offices to take the loans out and was told that it was a condition of the loan. Having said that I am very pleased they found my info as I had no paperwork and the loans went back to 1993

Nasqueron

ivehadenough1 wrote: »

Thats not what I wanted to here, I am coming to the end of my first extension.

I also visited their offices to take the loans out and was told that it was a condition of the loan. Having said that I am very pleased they found my info as I had no paperwork and the loans went back to 1993

As your complaint was lodged before the deadline then it will be dealt with eventually. Your refund (if successful) will be higher the longer they leave it due to interest accumulation so why not sit back and wait, it's not like you have lost anything - either it was not miss-sold or you will get your money back.

Larter06

Hi guys I also received a letter from BH extending my POI complaint. I was also sold a secured loan direct from them in their offices, I remember it clearly. My first 8 weeks ended on 22nd March, so I received extension letter. However, talking to them last week they said they are only currently on November’s complaints and I complained in January so I’m guessing I’ll be getting another extension letter soon 😏

gilly501

Having read all the posts from last year i am not holding my breathe on my situation. I complained to Black Horse some 4 years ago about a a £5000 car loan , and concerned about PPI that could have been attached, i had no documents just my knowledge of the loan which was way back in 2002, I received a response saying there was no ppi . However 10 days before the dead line in mid August i received a letter saying they HAD found PPI on the policy. since then i have had 3 replys saying we are looking into it , it is now going on for 6 months, Whst i am worried about is they decline my complaint on the base it was through a third party , ie the car dealership. Having gone past the deadline do i have any chance in making a complaint , and given B H has delayed my claim so long and as a result of their actions made me miss the deadline to complain against the dealership surely they have some responsibility, any one any ideas thanks ,,

-taff

Dealers weren't regulted prior to 2005 so you wouldn't have been able to complain anyway...or rather you would have, but they would have ignored you.

gilly501

That may be so , however i was still paying PPI after 2005 for a further 2 years on the policy surely that has some bearing

[Deleted User]

gilly501 wrote: »

That may be so , however i was still paying PPI after 2005 for a further 2 years on the policy surely that has some bearing

It really doesn't matter how long you paid it as it's only the circumstances of the (mis) sale you can complain about.
So, no, continuing to pay for it after regulation has no bearing I'm afraid.