Blackhorse PPI 8 weeks extension... Again

bell

I've had a claim in with Blackhorse since Nov 2018 for a loan dating back to 2003.

They extended their response time by another 8 weeks in January, which was fine. Final response was due on 14th of March, but having rang them they are now extending me another 8 weeks. I wasn't aware they could extend the time twice like that.

Very frustrating. Itll be nearly 6 months by the time they actually make a decision.

Nasqueron

The chances are it's because they're trying to see who actually sold you the finance and thus whether they can reject you or not.


Most Black Horse finance was sold via third parties like car dealerships so BH have no liability for any (miss) sale as they did not sell you anything. If BH establish if it was a finance product sold by them, they will look into it. If they merely provided the finance they will reject your complaint and point you towards the firm that sold you the product.

dunstonh

Very frustrating. Itll be nearly 6 months by the time they actually make a decision.

Which is quite normal given their variety of distribution methods.

The only risk you have is if you have complained to Black Horse by mistake and not the loan seller. Most Black Horse loans were put in place by car dealers, double glazing, brokers etc. Not by Black Horse themselves. They were just the lender used. It is the seller that matters. Not the lender. This is why Black Horse take so long as they have to find out who the seller was.

Did you buy yours direct from Black Horse or was it via a car dealer, broker or retailer?

bell

This one was a secured loan sold directly by them. I actually went to their offices to do it.

It wasn't car finance (which I guess they are more famous for)

They actually told me I couldn't have the loan of I didn't take the PPI.

-taff

2003 is fifteen years ago, they may have destroyed any records. If they have, it's game over unless you can produce your own.

Foraant

I’ve gone and still going through the same process as you are.

It has nothing to do with liability of who sold you the policy. If someone else sold you the policy, they would immediately have picked up on it and wrote to you in the first 4 weeks.

From my experience, it’s merely a delay tactic in underpaying you. 3 weeks ago within the further 8 week extension I received a decison with a redress offer of £5200. When I queried the associated interest and the higher 15% stat interest that they should have given me, a week after it was recalculated and I’ve now received a cheque of £14,552.78.

It’s all to do with undervaluing the claim knowing people will get frustrated and not actually look at the breakdown in detail. the longer the time, the less they want to pay, which goes to show they’ve probably underpaid the majority of PPI complaints brought against them.

Just hang in there and be prepared to scrutinise their calculations.

dunstonh

It has nothing to do with liability of who sold you the policy. If someone else sold you the policy, they would immediately have picked up on it and wrote to you in the first 4 weeks.

That is not correct. For older cases, it is not always immediately clear whether they have liability or not and they need to dig out information to find out.

From my experience, it’s merely a delay tactic in underpaying you.

It is not that either. They dont have the resources to deal with the volume and its a long queue.

It’s all to do with undervaluing the claim knowing people will get frustrated and not actually look at the breakdown in detail.

No its not.

which goes to show they’ve probably underpaid the majority of PPI complaints brought against them.

Given your overwhelming evidence of widespread fraud involving just 1 case, you should report this to the FCA.

Nasqueron

Foraant wrote: »

It has nothing to do with liability of who sold you the policy.

Wrong, they have to establish this first

Foraant wrote: »

If someone else sold you the policy, they would immediately have picked up on it and wrote to you in the first 4 weeks.

It depends on their records, it may take longer than 4 weeks to work it out.

Foraant wrote: »

From my experience, it’s merely a delay tactic in underpaying you.

False, if you are miss-sold, the longer they delay the more interest they have to pay

Foraant wrote: »

3 weeks ago within the further 8 week extension I received a decison with a redress offer of £5200. When I queried the associated interest and the higher 15% stat interest that they should have given me, a week after it was recalculated and I’ve now received a cheque of £14,552.78.

A single anecdote of a mistake doesn't prove systematic wrongdoing

Foraant wrote: »

It’s all to do with undervaluing the claim knowing people will get frustrated and not actually look at the breakdown in detail. the longer the time, the less they want to pay, which goes to show they’ve probably underpaid the majority of PPI complaints brought against them.

Again false. The redress is done through a defined process agreed by the FOS, mistakes can be made, deliberate underpayment results in massive fines (see Clydsdale)

Foraant wrote: »

Just hang in there and be prepared to scrutinise their calculations.

As is your right, if you don't have any proof otherwise you have to accept it, there is no haggling involved

Foraant

What is ones belief in thinking they know the Theory behind somebody else’s process and what that process actually is are two very different things when it comes to BH PPI redress claims.

Have either of you actually gone through the process yourself or have you acted on anyone else’s behalf regarding a PPI complaint with BH?

dunstonh

What is ones belief in thinking they know the Theory behind somebody else’s process and what that process actually is are two very different things when it comes to BH PPI redress claims.

What is one's belief in thinking they know BH are committing widespread fraud on the basis of one error?

Have either of you actually gone through the process yourself or have you acted on anyone else’s behalf regarding a PPI complaint with BH?

yes

Foraant

I never said they were committing fraud. That’s your interpretation.

I said they underpay complaints, as I experienced first hand. I know they underpay because when I asked for a complete advance breakdown calculation they immediately turned around and performed a recalculation instead of sending the break down. This occurred twice. RBS also continue to do this and they also unbelievably ask you to sign an acceptance form of the lowball offer they are providing, to limit their liability and ones recourse later down the line. This is a seperate issue however.

So if you’ve have directly engaged with BH you will know that upon a PPI enquiry, they will send you an acknowledgment of accounts they have on your name in their system. But what they don’t provide immediately is a questionnaire. This follows 10 working days after the acknowledgement. Why? because they perform whether the accounts identified had any PPI which Blackhorse are liable for before asking for your reasons why it was misold. It’s at this stage they write to you if they weren’t the ones who sold it you to go elsewhere. They don’t investigate later it’s preprepared waiting for your direct response for their direct liability. They know what they are liable for and they are also paying out on various motor and retail finance companies now. See their website for reference.

You shouldn’t given the imminent deadline discourage people to get their money back. You shouldn’t be defending a scandal or giving people wrong impressions of their entitlements.