Irritating Wi-Fi problem

NOTHINGISFOREVER

I am trying to help my neighbour connect his Android Tablet to his home Wi-Fi. The Network settings show this as available and we try to connect and enter the password for his network. However, almost immediately on connecting, this network shows as "not in range" despite the fact that we're trying to connect the tablet in the room that is home to the router! :mad:

We have tried restarting the tablet and resetting the router, but to no avail.


Any ideas?


Thanks!

DCFC79

Change the router channel.

techquest

What router model number?
What tablet model number?

NOTHINGISFOREVER

DCFC79 wrote: »

Change the router channel.

When we switched the router on and then back on (Virgin Media home hub), wouldn't it automatically turn to to the channel with the least congestion?

NOTHINGISFOREVER

techquest wrote: »

What router model number?
What tablet model number?

I'm not currently in my neighbour's property. Would need to find out and get back tomorrow.

psychic_teabag

I have a useful (free) app called 'Wifi Analyzer' on my android phone - shows quality of the various channels, etc. No doubt there are others that work just as well.

RumRat

NOTHINGISFOREVER wrote: »

When we switched the router on and then back on (Virgin Media home hub), wouldn't it automatically turn to to the channel with the least congestion?

Nope, it'll stay on the channels you select.
Does anything else connect to the wifi ok, i.e your phone?

Chino

You don't say whether you have already tried searching on the terms "Android" and "not in range" to see if anyone else has ever encountered a similar problem.

I did and a couple of "solutions" that allegedly resolved different posters' problems were variously, re-booting the phone and removing MAC filtering that someone had set-up on their router.

NOTHINGISFOREVER

Thank you very kindly to all of you who responded. Enormously appreciated. Will be back over to his house to try out those suggestions in turn. He had left his phone at his mother's house so we weren't in a position to try and connect using that, but we'll start with that today, hopefully. Failing that, maybe have a look at the router settings.��

arciere

Excluding a (possible) issue with the phone rather than the WiFi, as others have suggested try to change the channel, but keep it either 1, 6 or 11 to avoid adjacent channel interference, which can cause packet loss or reduce signal quality considerably.

NOTHINGISFOREVER

Ok, here goes. His mobile phone connects to Wi-Fi no problem. Still same issue with tablet, though.