ASK AN EXPERT: TRAVEL & HOLIDAYS. You've got a few more days to add your travel & holiday questions for deals expert MSE Oli
Slow broadband sufferers have more rights from tomorrow - MSE News

293 Posts

Major broadband providers will have from tomorrow to give new customers a minimum guaranteed speed – and if speeds fall below that level and are not improved within one month, you'll be able to ditch your contract penalty-free.
Read the full story:
'Slow broadband sufferers have more rights from tomorrow'

Click reply below to discuss. If you haven’t already, join the forum to reply.
'Slow broadband sufferers have more rights from tomorrow'

Click reply below to discuss. If you haven’t already, join the forum to reply.
0
This discussion has been closed.
Latest MSE News and Guides
Replies
Yes you can see that one coming next.
should be added to headlines save multiple get out posts .
It doesn't cover you.
From the article
So you have to sign up on or after 1st March 2019.
I am a Vodafone customer, and have had in issue logged with them from February relating to my sync speeds falling from 25 Mbps to below 22 Mbps over a period of a few days.
As my Min Guaranteed speed at his time was 22Mbps, they arranged a home visit from Openreach who found a fault at the fibre cabinet that my line is connected to.
Come 1st March, my minimum guaranteed speed was reduced to 18 Mbps by BT wholesale.
Vodafone now refusing to action this work on my line as "I am receiving over the guaranteed minimum speed" and would have to fall below 18Mbps before they will take any further action.
Vodafone haven't even signed up to the new COP !
Bad news for anyone connected to a fibre cabinet by a long length of copper.or aluminium wire I'm afraid - Well done Ofcomm!
Anyone else had similar experience?
Change ISP and its still the same cable .
Openreach have started a rollout of FTTP replacing the old cables .