Slow broadband sufferers have more rights from tomorrow - MSE News 28 February 2019 at 5:58PM in Broadband & internet access 15 replies 1.7K views

MSE_Kelvin

Major broadband providers will have from tomorrow to give new customers a minimum guaranteed speed – and if speeds fall below that level and are not improved within one month, you'll be able to ditch your contract penalty-free.

Read the full story:

'Slow broadband sufferers have more rights from tomorrow'

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unforeseen

I wonder how many households will become untouchable because they can't be guaranteed a decent minimum speed so providers won't touch them.

techquest

unforeseen wrote: »

I wonder how many households will become untouchable because they can't be guaranteed a decent minimum speed so providers won't touch them.

Yes you can see that one coming next.

onomatopoeia99

unforeseen wrote: »

I wonder how many households will become untouchable because they can't be guaranteed a decent minimum speed so providers won't touch them.

They will just be unable to get the "deals", cashback, prepaid credit cards etc etc that come with the long minimum term. I would think that 30 day minimum term suppliers would still accept them.

JJ_Egan

< The changes will only apply to deals signed up to from tomorrow and NOT existing contracts. >

should be added to headlines save multiple get out posts .

Cisco001

I guess ISP will start charging more installation/ activation fee?

pmduk

Cisco001 wrote: »

I guess ISP will start charging more installation/ activation fee?

I suspect that competition will put paid to that.

rash.m2k

Does it also include broadband activated on the 1st of march? Cos my virgin was ordered in feb, but goes live in march.

[Deleted User]

@rash.m2k
It doesn't cover you.

From the article

What are your new rights?
Here's what providers signed up to Ofcom's new code of practice are required to do from tomorrow (Friday 1 March 2019). The changes will only apply to deals signed up to from tomorrow and NOT existing contracts.

So you have to sign up on or after 1st March 2019.

davehu57

Hi, not good news for me unfortunately!
I am a Vodafone customer, and have had in issue logged with them from February relating to my sync speeds falling from 25 Mbps to below 22 Mbps over a period of a few days.
As my Min Guaranteed speed at his time was 22Mbps, they arranged a home visit from Openreach who found a fault at the fibre cabinet that my line is connected to.
Come 1st March, my minimum guaranteed speed was reduced to 18 Mbps by BT wholesale.
Vodafone now refusing to action this work on my line as "I am receiving over the guaranteed minimum speed" and would have to fall below 18Mbps before they will take any further action.
Vodafone haven't even signed up to the new COP !
Bad news for anyone connected to a fibre cabinet by a long length of copper.or aluminium wire I'm afraid - Well done Ofcomm!
Anyone else had similar experience?

JJ_Egan

Yes anyone that has a long cable or an old cable could have the problem .
Change ISP and its still the same cable .


Openreach have started a rollout of FTTP replacing the old cables .