The Top Easy Access Savings Discussion Area

flaneurs_lobster

ashby6567 said:

flaneurs_lobster said:

RBS (and NatWest ?) have gone for a hybrid model whereby you need a card reader or access to the app to set up new payees online but you can opt to use a second biometric (eg moving face recognition) if using their app.

Yes quite, and thankfully you can opt to remove the blasted thing, installed it twice and removed it both times, personally I found it frustrating and infuriating. 

Used it 5 minutes ago and it was a bit finicky, lousy light and my early morning face. 

RG2015

ashby6567 said:

flaneurs_lobster said:

RBS (and NatWest ?) have gone for a hybrid model whereby you need a card reader or access to the app to set up new payees online but you can opt to use a second biometric (eg moving face recognition) if using their app.

Yes quite, and thankfully you can opt to remove the blasted thing, installed it twice and removed it both times, personally I found it frustrating and infuriating. 

Yes, I removed mine as well. Then I wanted to edit my account nicknames and had to reinstall it as the card reader was not an option for this.

susanann_2

Has anyone managed to open a Monmouthshire Building Society Premium Instant Account paying 3%. I knew it would be slow but this is dreadful, not received anything yet. No email confirmation anything at all yet, just wondering if others are finding the same.  

fourmarks

susanann_2 said:

Has anyone managed to open a Monmouthshire Building Society Premium Instant Account paying 3%. I knew it would be slow but this is dreadful, not received anything yet. No email confirmation anything at all yet, just wondering if others are finding the same.  

I'm in the exact same situation. I applied online over a week ago and have heard nothing since. I had actually forgotten about it until I read your post. I'm thinking of sending a carrier pigeon.

chris_the_bee

fourmarks said:

susanann_2 said:

Has anyone managed to open a Monmouthshire Building Society Premium Instant Account paying 3%. I knew it would be slow but this is dreadful, not received anything yet. No email confirmation anything at all yet, just wondering if others are finding the same.  

I'm in the exact same situation. I applied online over a week ago and have heard nothing since. I had actually forgotten about it until I read your post. I'm thinking of sending a carrier pigeon.

Monmouthshire - Premium Instant Account
Originally posted to forum 2nd December

Just spoke to them. "Inundated with applications and impacted by postal strikes. If not received anything by 9th December, give us a call."

alternate

Beddie said:

flaneurs_lobster said:

RBS (and NatWest ?) have gone for a hybrid model whereby you need a card reader or access to the app to set up new payees online but you can opt to use a second biometric (eg moving face recognition) if using their app.

Barclays make you mess around with a card reader too, for online. In the app, they want the 3 digits off the back of the card.

Why? It's a tacit admission that they don't think a fingerprint and PIN is secure enough. Nonsense.

I once had a bit of a faff with barclays.  My old Mam had a payment blocked and and she must have fluffed the security questions over the phone because the whole account got locked down.

So I drove her down to the branch, she handed over her passport and drivers licence - which the adviser checked - and then she had to put her card and pin in to a PINsentry (card reader).  You would think 2 forms of ID in person would be sufficient.

That and the lady had to phone up the security number and clear it all, which incurred a 45 minute wait - while we all made awkward small talk and she apologised numerous times - because the bank staff apparently don't have a dedicated phone number for the security division, they have to join the queue along with everyone else

The 50 pound compensation they gave her was hardly worth my afternoon.

alternate

flaneurs_lobster said:

RBS (and NatWest ?) have gone for a hybrid model whereby you need a card reader or access to the app to set up new payees online but you can opt to use a second biometric (eg moving face recognition) if using their app.

I found the RBS app severely lacking.  I tried their electronic cheque deposit and it insists on taking the photo itself - rather than waiting until you have got it in lined up and in focus.  Gave up and used the much better Lloyds one.

BillTee

soulsaver said:

SeriousHoax said:

Monmouthshire 3% easy access has been pulled.

Not quite: Monmouth 3.00% is NLA for new online applications as at 01/12. It is still available in branch or agency. Existing online applications will be processed. Premium Instant Account | Monmouthshire Building Society (monbs.com)

I applied for this a while back, while still on offer, but haven't heard anything.  I can only presume my application hasn't been successful.

TiVo_Lad

chris_the_bee said:

Monmouthshire - Premium Instant Account
Originally posted to forum 2nd December

Just spoke to them. "Inundated with applications and impacted by postal strikes. If not received anything by 9th December, give us a call."

Why are businesses always so surprised when they get a flood of interest? "Unprecidented demand", "Overwhelmed" etc etc is just an excuse for bad planning, lack of investment in staffing and perhaps a lack of understanding of the market.

Band7

susanann_2 said:

Has anyone managed to open a Monmouthshire Building Society Premium Instant Account paying 3%. I knew it would be slow but this is dreadful, not received anything yet. No email confirmation anything at all yet, just wondering if others are finding the same.  

Patience.........



I requested my account to be added to my online account - this doesn't happen automatically - but I only posted my signature form today, so can as yet not use the account