The Top Easy Access Savings Discussion Area

soulsaver

Nick_C said:

Just to follow up on my comments yesterday about Barclays Blue Rewards.

I had an email from Barclays to say I had not funded my account with £800, even though I had sent in £5000 by faster payment.

I called Barclays and was told that only regular payments from salary or pension or standing orders counted.  The T&Cs seem to confirm this.

Barclays do distinguish between the two types of payments.

My initial faster payments show in Barclays online banking as Transaction Type "Counter Credit" with "BGC" appended to the reference. 

I set up two standing orders yesterday to pay today, and these are showing as Transaction Type "Standing Order" with "STO" appended to the reference.

Anyone else who has joined Barclays Blue Rewards this month to take advantage of the Rainy Day Saver, make sure you fund your current account by Standing Order and not Faster Payment.

Nothing in the terms exclude FPs in from an external bank from qualifying.

TomDolan

just a quick question on Al Rayan saver, I set up a new payee on the account yesterday morning, but it hasn't appeared in the payees list, looking at the faqs it says it needs to be verified and will be communicated by text/email/phone.

does anyone know how long does this take ?

Nick_C

kaMelo said:

Whoever told you that is talking nonsense, I've had blue rewards for more than three years and only ever funded it with a faster payment. Always received the cashback including this month's £5.

Quite possibly.  We are talking about Barclays after all, and their customer service is dire.  But they did send me an email yesterday which said "To remain eligible for Blue Rewards, you need to make sure at least £800 is paid into your nominated current account each month. We've noticed that you haven't done this - and we don't want you to miss out."

And their advisor said Faster Payments In do not count.

Frogletina

Nick_C said:

kaMelo said:

Whoever told you that is talking nonsense, I've had blue rewards for more than three years and only ever funded it with a faster payment. Always received the cashback including this month's £5.

Quite possibly.  We are talking about Barclays after all, and their customer service is dire.  But they did send me an email yesterday which said "To remain eligible for Blue Rewards, you need to make sure at least £800 is paid into your nominated current account each month. We've noticed that you haven't done this - and we don't want you to miss out."

And their advisor said Faster Payments In do not count.

And my advisor said it didn't matter and that the payment I made by faster payments was ok!

t1redmonkey

The 2.75% Cynergy account is now only available to existing Cynergy customers.

soulsaver

t1redmonkey said:

The 2.75% Cynergy account is now only available to existing Cynergy customers.

It's not available to me even though I already have it! They keep sending me emails and texts (6 so far) saying I haven't funded it - when I have. They must share Barclays Blue Rewards software..

km1500

re Barcalys and faster payment.  It might be worth raising a formal complaint asking why you are being treated differently from everybody else i.e. your payments cannot be by FP in order to qualify for the blue rewards

Stevo_safc

Masetw said:

Sorry if this has been answered before but I am moving all my Al Rayan funds out... do I need to keep the 5k minimum to receive the interest or if I clear it out now will I still get it?

I asked them the same question and they told me the account will still continue to generate profit even if the balance falls below £5000. I had this confirmed over the phone and also through secure messages on the app.

Wheres_My_Cashback

cwep2 said:

Masetw said:

Sorry if this has been answered before but I am moving all my Al Rayan funds out... do I need to keep the 5k minimum to receive the interest or if I clear it out now will I still get it?

I believe below 5k you won’t get any ‘profit’ (equivalent to interest). Account will stay open though in case they raise rates to become too payer again easier to add to an account with £1 in than apply all over again. Basically no reason to leave anything between £1 and £4,999 in there. 

You should still get some profit for the days of the month where the balance was above 5k but I’m not sure of the exact T&Cs. I’d be tempted to leave 5k in until end of month just in case and leave just £1 on 2nd Nov. 

That simply isn't true as there is absolutely no requirement to keep a minimum balance of £5k, however there is a minimum requirement of £5K to open the account.

You will be paid the EPR for the account regardless of whether £1 or >£5K in the a/c , just as I have. 

phillw

Wheres_My_Cashback said:
That simply isn't true as there is absolutely no requirement to keep a minimum balance of £5k, however there is a minimum requirement of £5K to open the account.

They say here: 
https://www.alrayanbank.co.uk/compare-our-savings-accounts

That the minimum balance is £5000