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  • Pompeydave1967
    Pompeydave1967 Posts: 252 Forumite
    Third Anniversary 100 Posts Name Dropper
    edited 21 February 2023 at 2:13PM
    We had to message Shawbrook bank 2 issues ago , within 4 hours upgraded but the last issue and increase was automatically put on to our a/c - thanks Shawbrook 
  • 10_66
    10_66 Posts: 3,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic

    Re Chip.  I can see that they state "Any funds that you deposit will be processed into Chip then stored in your own personal FSCS-eligible ClearBank account".  Apologies if a naïve question, but are the funds FSCS protected for the period between  deposit with Chip but before being stored in ClearBank?

  • liamcov
    liamcov Posts: 646 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    In the Chip app under Your Account -> Your Membership, it says 'Your current plan will refresh on The, 16 Mar 2023' - any ideas what this is referring to?
  • ForumUser7
    ForumUser7 Posts: 2,473 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 21 February 2023 at 2:41PM

    liamcov said:
    In the Chip app under Your Account -> Your Membership, it says 'Your current plan will refresh on The, 16 Mar 2023' - any ideas what this is referring to?

    https://www.moneysavingexpert.com/news/2022/01/chip-new-price-plans/
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • bazza55
    bazza55 Posts: 17 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    liamcov said:
    In the Chip app under Your Account -> Your Membership, it says 'Your current plan will refresh on The, 16 Mar 2023' - any ideas what this is referring to?
    Yes looks like they have 3 plans available, 2 of which costs a monthly fee and so a monthly invoice.
    Chip (free), X (£4.99 per month), X (£5.99 per month)
  • liamcov
    liamcov Posts: 646 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    How do I withdraw money from the Kroo app? All I see is adding money or sending it to a Kroo contact - I just want to transfer to my bank account.
  • bazza55
    bazza55 Posts: 17 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I did a test transfer from Santander of £10 to Chip, everything went through fine.
    I then tried a second transfer for a larger amount and Santander had flagged the transaction. After speaking to them they said that it failed a name match, even though the name on the Chip account matches and is exactly the same.
    So who knows if this was just a bit of an oversight by Santander not wanting funds to be released, because the Chip account has only recently been opened, although why did the £10 go through ok, or because Chip operates slightly differently and the instant saving account is held by Clearbank.
    Anybody else experienced a name check issue from their bank while transferring?
    I used the OpenBank feature too.
  • janusdesign
    janusdesign Posts: 1,002 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    edited 21 February 2023 at 2:59PM
    i'd held off getting a Chip account, but @ 3.15%, I thought i'd give it a go... sadly, I can't link it to my main current account (as it has no app and when using their Open Banking method, it seems to fail (yet other sites have no issue with my banks OB))... secondary current account not an option (though as i've added my card, I'm trapped in a failing OB loop) - I could probably use one of the others, but that's too much hassle... so have told them to close it... hopefully takes less than the fortnight it took Kroo.
    no great loss to me as I have other instant accounts paying a greater rate and I can't really think of any likely circumstance where I might need money *now* as opposed to in 20 minutes time.
  • cwep2
    cwep2 Posts: 233 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 21 February 2023 at 3:10PM
    Kent Reliance increases to 3.25%, same 'stable' as Charter Savings which may follow suit.
    Moving from 3.00%.

    Just noticed this is only for issues 51 and earlier so not open to new accounts (apologies). Applies from 24th Feb.
    Another reason to have £1 in a few places for this sort of eventuality.
  • ranciduk
    ranciduk Posts: 729 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker

    alwall said:
    Shawbrook needed a nudge to pay me  the correct interest rate.
    I noticed that they were paying me 2.28% instead of the 3.02% monthly interest advertised (3.06% Annually) . 
    Needed both a secure message and a phone call before they sorted it out
    IIRC - Shawbrook releases new issues with higher rates, but does not increase the old issues. Therefore, customers do have to message them to get the rate increased. 
    It’s actually the other way round

    if they increase a current issue, they do it for you automatically 

    However if they introduce a new issue, you need to contact them and ask to be upgraded 

This discussion has been closed.
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