We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
BMW had car (for recall) for 2 months and "Don't know when I can have it back"

Aubrey_Thicket
Posts: 299 Forumite
Hi all
I am hoping for some assistance what to do next...
We have a BMW car that is 4 years old. We paid over £50K for this car at the time of purchase. Just before Christmas we received notification that the car needed to be recalled because of a fault with the Exhaust Gas Re-circulation Cooler. Therefore, we booked the car in on 7th January. Since then we have made over 20 calls to the dealer to keep being told "The parts haven't arrived from BMW. We don't know when they'll be in to us". Being a bit flippant I said to them "So how long do we wait? 1 month? 6 months? 10 years?" Only to be told "We just don't know". So, amazingly the car has been sat at BMW for over 6 weeks and we are still no nearer getting the car back. To make matters worse they gave us a small replacement car which yesterday somebody run in to the back of. We have had to pay the £500 excess and are being told we will have to claim this back off our own insurers!
Can anybody help please?
I am hoping for some assistance what to do next...
We have a BMW car that is 4 years old. We paid over £50K for this car at the time of purchase. Just before Christmas we received notification that the car needed to be recalled because of a fault with the Exhaust Gas Re-circulation Cooler. Therefore, we booked the car in on 7th January. Since then we have made over 20 calls to the dealer to keep being told "The parts haven't arrived from BMW. We don't know when they'll be in to us". Being a bit flippant I said to them "So how long do we wait? 1 month? 6 months? 10 years?" Only to be told "We just don't know". So, amazingly the car has been sat at BMW for over 6 weeks and we are still no nearer getting the car back. To make matters worse they gave us a small replacement car which yesterday somebody run in to the back of. We have had to pay the £500 excess and are being told we will have to claim this back off our own insurers!
Can anybody help please?
0
Comments
-
Aubrey_Thicket wrote: »So, amazingly the car has been sat at BMW for over 6 months
Your title says 2 months, yet your post says 6 months. Which is it?0 -
Just editted it to read 6 weeks, not months. Sorry0
-
I think the key to the delay might lie in this sentence...Aubrey_Thicket wrote: »Since then we have made over 20 calls to the dealer to keep being told "The parts haven't arrived from BMW. We don't know when they'll be in to us".To make matters worse they gave us a small replacement car which yesterday somebody run in to the back of. We have had to pay the £500 excess and are being told we will have to claim this back off our own insurers!
If it'd been your car hit, you'd be involving your insurer, and your excess would be lost until the other driver's insurer paid in full. Why would this be any different?0 -
Aubrey_Thicket wrote: »Just editted it to read 6 weeks, not months. Sorry
I’m not sure there’s a lot you can do really. If the parts aren’t available, then they aren’t available. It could be worse in the sense that they didn’t HAVE to provide a courtesy car. But they have done, albeit I’m assuming one that costs considerably less than yours.
You could ask them about maybe giving you a free service as a sort of “goodwill” gesture maybe?0 -
Adrian C, Your reply is less than helpful, bordering on rude. I was asking readers of this thread what I could possibly do next.0
-
Aubrey_Thicket wrote: »Adrian C, Your reply is less than helpful, bordering on rude.I was asking readers of this thread what I could possibly do next.
https://www.bmw.co.uk/contact-us
They should be able to give you a timescale, if there is one - but if there was, I strongly suspect the dealer would also have been told, so would be able to tell you.0 -
Is your vehicle absolutely undriveable until the parts arrive? If not, why not get it back from the garage and then return it when the parts DO arrive?
PS - post #4 may have been acerbic, but to call it unhelpful is, in itself, rude. The information given absolutely relates to your current situation.0 -
Is your vehicle absolutely undriveable until the parts arrive? If not, why not get it back from the garage and then return it when the parts DO arrive?
https://www.autocar.co.uk/car-news/new-cars/bmw-recalls-268000-diesel-models-uk-over-fire-risk0 -
I think you have had a winner there, you would be more than annoyed after someone ran into the back of your £50,000 new car.
You could ask them for a bigger courtesy car as this one is not suitable and rack the mileage up on that one rather than yours. Escalate the complaint and you may get some free servicing for the future.0 -
1) Car in at BMW for 6 weeks, bonus, you are not putting mileage on yours, it's 'in the system'
2) Small loan car, bless you, I'm probably sure it will do 70MPH
3) Another car hit the loaner? So what, It did not hit your '50K' car and it's a SEPARATE incident, nothing to do with 1 or 2'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 349.7K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 452.9K Spending & Discounts
- 242.6K Work, Benefits & Business
- 619.3K Mortgages, Homes & Bills
- 176.3K Life & Family
- 255.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards