iPhone Activation and Contract sign-up - stolen phone problem!

Alfie_E

stacey21 wrote: »

There are also loads of customers who lose or break normal phones and have to keep the contract ;-)

With a “normal” phone, you can just walk into a shop and buy the same model of handset SIM-free. SIM-free is where there’s no associated contract and no pre-pay SIM card in the handset. The network posts you a replacement SIM card, you put it in your replacement handset and away you go. You can’t go and buy a SIM-free iPhone. Matt’s original complaint was that he’d got the contract, but no way to get a replacement iPhone handset.

d123

I don't think anyone has thought of this before, so you have no iPhone, o2 won't give you a new simcard (even though the iPhone tariff is pretty awful, £35 for 200 mins? ISTR), AND you still have to pay the £35 for 18 months.

That can't be right. Surely an unfair term of the contract?

yeslek

wait - if o2 are saying you need the same phone returned, surely they have a record of the IMEI number
surely you can get this, update your current insurance with the iphone IMEI and you may be able to be naughty and get it covered.

its a long shot but if o2 cannot give you the IMEI then they have no way of knowing your returning the same phone or not and could just buy an new one anyways (to get out of the contract)

its naughty but at least you might have hopes of getting somewhere legally

elljay20

d123 wrote: »

I don't think anyone has thought of this before, so you have no iPhone, o2 won't give you a new simcard (even though the iPhone tariff is pretty awful, £35 for 200 mins? ISTR), AND you still have to pay the £35 for 18 months.

That can't be right. Surely an unfair term of the contract?

he agreed to LINE RENTAL at £35 per month. that line is still available to use, whilst i sympathise with the op, he is still liable for his own phone, and o2 will supply him with a new sim, but probably at a charge.

d123

elljay20 wrote: »

he agreed to LINE RENTAL at £35 per month. that line is still available to use, whilst i sympathise with the op, he is still liable for his own phone, and o2 will supply him with a new sim, but probably at a charge.

Aah, but that is the point I'm trying to get to. WILL o2 supply a new simcard? the way the OP has described it (and the fact that o2 have made a big issue of iPhone and simcard are interconnected and one cannot be used without the other) perhaps as the OP describes it, o2 are not interested in helping at all.

I do agree, if o2 have offered him a replacement sim, which he should make more clear in his post, then it is his problem.
Without the sim, it would be an unfair term to force him to pay £35 pm for 18 months.

Dave