Millions of pay-monthly mobile customers face mid-contract price rises - MSE News

VT82

pmduk wrote: »

The regulator has some very sharp teeth on the rare occasions it chooses to use them.

What we do have in this country is a system that prefers to take a hands-off approach to big-business encouraging them to do the right thing, only using enforcement as a last resort, (usually, IMHO, belatedly).

And yet the PRA and FCA are so far in favour of the customer when it comes to how banks should treat their customers. Any proposal that might even remotely adversely affect customers would never make it off the board room table. I guess that's what happens when you give a regulator an unlimited budget!

Pluto88888

Jesus guys haggle them over chat never had any RPI price Increase on both EE sims and two 3UK sim only contract speak to them nicely over chat they might make a exception for you.

Frozen_up_north

Pluto88888 wrote: »

Jesus guys haggle them over chat never had any RPI price Increase on both EE sims and two 3UK sim only contract speak to them nicely over chat they might make a exception for you.

Three specifically used to state in their T&Cs that annual increases only applied to SIM + phone packages, not SIM only. That was the case until very recently. Therefore there was no need to haggle.


Unfortunately, the Three SIM only T&Cs now include annual increases in May each year. Whether they increase prices in May remains to be seen...

Doc_N

Frozen_up_north wrote: »

Three specifically used to state in their T&Cs that annual increases only applied to SIM + phone packages, not SIM only. That was the case until very recently. Therefore there was no need to haggle.


Unfortunately, the Three SIM only T&Cs now include annual increases in May each year. Whether they increase prices in May remains to be seen...

It's always been worth haggling, though - with Three or any other company.

Having negotiated down our SIM only monthly charges to £5pm each for unlimited calls and texts plus 4GB pm data on the Advanced Tariff I'd urge anyone else to do the same.

Frozen_up_north

Doc_N wrote: »

It's always been worth haggling, though - with Three or any other company.

Having negotiated down our SIM only monthly charges to £5pm each for unlimited calls and texts plus 4GB pm data on the Advanced Tariff I'd urge anyone else to do the same.

Good luck haggling mid contract term, which is what the thread is about...



I watch for the deals that Three offer from time to time, in the past the prices of the "discounted" SIM only contracts didn't increase. Going back a few years their famous "One Plan" was £25/month, then £20, eventually it was £15.


I'm currently on their unlimited everything for £20/month, which includes unlimited tethering... As I obtain up to around 60 Mb/s it's better than most fibre broadband for an all round good deal.

macman

Much simpler to buy from JL on an interest free credit card and get the 2 years warranty that way?

pmduk

macman wrote: »

Much simpler to buy from JL on an interest free credit card and get the 2 years warranty that way?

Are you in the right thread?

Pluto88888

Frozen_up_north wrote: »

Three specifically used to state in their T&Cs that annual increases only applied to SIM + phone packages, not SIM only. That was the case until very recently. Therefore there was no need to haggle.


Unfortunately, the Three SIM only T&Cs now include annual increases in May each year. Whether they increase prices in May remains to be seen...

To be honest both my sim taken out this January politely told them over three chat complaint saying I cannot afford this increase they said fine we will note your account and make a Goodwill gesture he even told me to keep this a secret from your friends.lol

epm-84

Frozen_up_north wrote: »

Why is this news? It is stated in the contract T&Cs. The word “hike” means a sharp increase, which an increase by RPI is not.

FWIW, Three SIM only contracts have not previously increased annually. Now these contracts include a reference to an RPI increase in May each year...

Sim only contracts taken out with 3 prior to 13 December 2018 do not include the RPI increase clause. They even make that clear in their Ts and Cs. http://www.three.co.uk/terms-conditions/paym-and-payg

Although, I'm on a sim contract taken out before 13 December 2018 and have received a text saying 'your monthly charge' will increase by 2.5%. So if they implement this increase on my contract I'll dispute it.

Frozen_up_north

epm-84 wrote: »

Sim only contracts taken out with 3 prior to 13 December 2018 do not include the RPI increase clause. They even make that clear in their Ts and Cs. http://www.three.co.uk/terms-conditions/paym-and-payg

Although, I'm on a sim contract taken out before 13 December 2018 and have received a text saying 'your monthly charge' will increase by 2.5%. So if they implement this increase on my contract I'll dispute it.

Thankfully, our two SIM only contracts were taken out on 2nd Dec 2018! No text (so far) and I've saved a copy of the T&Cs showing the cut off date of 13th Dec. Thanks for the info.