Struggling to update Dell XPS laptop to Win 10

dx052

I have tried at least 6 times to update my Dell XPS laptop to Windows 10, its currently running Windows 8. I have downloaded the Media Creation Tool to an external USB stick and have gone through the motions, towards the end of the process it tells me that there is an issue with a Modem and it won't let me continue, so I have to cancel the process and start all over again. Another observation I have is that it defaulting to Windows 10 Home although I have purchased a Windows 10 Pro key, any ideas as to overcome all this?

techquest

What XPS do you have. I have an XPS 15 so should be able to help you.

dx052

techquest wrote: »

What XPS do you have. I have an XPS 15 so should be able to help you.

That's exactly the one i have a Dell XPS 15" Thanks

grumpycrab

dx052 wrote: »

I have purchased a Windows 10 Pro key

Could try a clean install using your new key (rather than upgrade); ensure your docs/program keys are backed up.

dx052

I have been trying to do a clean install I thought you had to go via the media creation team which is causing me this problem. Is there another way?

grumpycrab

How far through the clean install have you got? Have you reformatted the harddisk?

dx052

grumpycrab wrote: »

How far through the clean install have you got? Have you reformatted the harddisk?

Not very far not reformatted my Hard disk, not sure how if i am honest.

grumpycrab

If it's defaults to w10home it sounds like you're doing an upgrade. Which guide are you following? Here's one... https://m.windowscentral.com/how-do-clean-installation-windows-10 ft

Chino

techquest wrote: »

I have an XPS 15 so should be able to help you.

Don't you realise that over the years there have been a number of models of Dell XPS 15?
https://en.wikipedia.org/wiki/Dell_XPS#XPS_15

dx052

Chino wrote: »

Don't you realise that over the years there have been a number of ranges of Dell XPS 15?
https://en.wikipedia.org/wiki/Dell_XPS#XPS_15

Nope been using a Apple laptop prior to this one so I have been out of the Windows world for quite a while.

Chino

dx052 wrote: »

Nope been using a Apple laptop prior to this one so I have been out of the Windows world for quite a while.

OK, but my point wasn't addressed to you!