Symbio Energy feedback

ywlgy

ywlgy said:

Tallerdave said:

Of course their refunds of overestimated units are done using the unit rate on the current bill and not the unit rate that they actually charged you on the previous bill.

So if your unit rate has gone up, you gain. If your unit rate has gone down, you lose. It's real basic stuff that they can't get right.

I'm tempted to email them to point this out because I suspect their explanation/excuse would be comical. The expected response would be "you're correct, we'll fix it". But I don't think they have anyone intelligent enough to understand the issue.

This just happened to me...
Symbio underestimated my night usage for the previous months and now reconcile it using the new and higher unit rate, which costs me £30 more...Just sent an email asking for correction. Let's see what will happen.

No reply so called them today. After 30 min wait, the chap said a ticket had been raised to revise the bill and it would take 10 working days...Not happy about the speed but hope it will get fixed eventually...Just cancelled my DD

devondiver

ywlgy said:

ywlgy said:

Tallerdave said:

Of course their refunds of overestimated units are done using the unit rate on the current bill and not the unit rate that they actually charged you on the previous bill.

So if your unit rate has gone up, you gain. If your unit rate has gone down, you lose. It's real basic stuff that they can't get right.

I'm tempted to email them to point this out because I suspect their explanation/excuse would be comical. The expected response would be "you're correct, we'll fix it". But I don't think they have anyone intelligent enough to understand the issue.

This just happened to me...
Symbio underestimated my night usage for the previous months and now reconcile it using the new and higher unit rate, which costs me £30 more...Just sent an email asking for correction. Let's see what will happen.

No reply so called them today. After 30 min wait, the chap said a ticket had been raised to revise the bill and it would take 10 working days...Not happy about the speed but hope it will get fixed eventually...Just cancelled my DD

Symbio's efforts now seem to be focussed solely on using every trick going to grab your cash and hang on to it. Having cancelled your DD they add extra charges, stick you on a higher tariff, block you from switching and try to force reinstatement of your DD - fraudulently if necessary.

If you haven't already done it you need to set up a spreadsheet tracking what is genuinely due to them according to your contracted tariff, and then pay only this directly to their bank. The details are:

https://zipzero.zendesk.com/hc/en-gb/articles/360006577977-Symbio-Energy-Limited

- taken from a link provided in this thread (https://forums.moneysavingexpert.com/discussion/5960285/symbio-energy-feedback/p213)

You then have control. If they try to threaten you I don't think they have a leg to stand on, so long as your account is even slightly in credit according to your contract.

When I did this they didn't try to block my switch. But I am still waiting for the toothless Ombudsman to award compensation for the late return of my small positive balance. Hope this might help. 

thelight

After contacting me (after initiating an ombudsman case) to confirm that they do indeed owe me £60 compensation which would be paid in 10 working days, Symbio have now contacted me to let me know they will no longer be doing this, and will be letting the ombudsman take a look instead. Can't say I'm surprised really, but it is quite amusing the lengths they go to in order to delay paying £60

niktheguru

Surely the writing is on the wall and they may go out if business within 12 months.

Reed_Richards

At the moment I have used more electricity than I have paid them for so now would be a good time for Symbio to go out of business.

devondiver

niktheguru said:

Surely the writing is on the wall and they may go out if business within 12 months.

TWELVE MONTHS !!!??? 😱😱😱

If the ever-reliable Trustpilot posts can be believed then the faeces are heading for the rotating thing right now! See here for latest example:

"Can we create a 'victim group' and work together??

Obviously this is a very dangerous and serious international scam company blatantly taking EVERYONE for a very serious ride indeed. There are only 7 employees in the UK and the company was apparently started by one of the most dangerous international scam rings. We need to work together as a group of 'victims'. Together we can make a louder noise with Ofgem and act faster. Does anyone know how we can create a 'victim group' so that we may work as one powerful unit. We do not stand a chance against this lot on our own. Any suggestions please on how to do this?"

Need I say more?

niktheguru

devondiver said:

niktheguru said:

Surely the writing is on the wall and they may go out if business within 12 months.

TWELVE MONTHS !!!??? 😱😱😱

Don't underestimate their ability to keep going till the very last minute.....

devondiver

niktheguru said:

devondiver said:

niktheguru said:

Surely the writing is on the wall and they may go out if business within 12 months.

TWELVE MONTHS !!!??? 😱😱😱

Don't underestimate their ability to keep going till the very last minute.....

I'm afraid I really cannot believe that the 'sleeping-on-the-job' Regulators could be that inept. How long can Symbio really expect their pathetic accusations of racism to provide protection from being brought to book?

SPOWER

They better not go out of business.  I am waiting on £110 compensation.  £110 of YOUR money because you continue to line their pockets.  

niktheguru

SPOWER said:

They better not go out of business.  I am waiting on £110 compensation.  £110 of YOUR money because you continue to line their pockets.  

Don’t really think the customers pay for your compensation.