Company in violation of terms and conditions

spadoosh

Theyve tried to do the good customer service thing though and save you having to pay a fee. And because they didnt want to charge you you want a refund? That doesnt add up.

Either way, they aint playing ball, youll need court.

Dean000000

what is it that you needed (and ordered) - but has gone 'missing'.... that you no longer are in need of?

ethranes

You ordered something apparently its gone next door and you didnt recieve it and now you want it refunding. You dont even want what you ordered originally? It was time sensitive, I no longer need it

Cant remember if you ahve to take the hit on the delivery charge or not?! No, they would send a replacement free of charge

why didn't you follow their instructions to contact them to let them know nobody would be at home? I forgot the delivery was that day

Theyve tried to do the good customer service thing though and save you having to pay a fee. And because they didnt want to charge you you want a refund? I want a refund, because they delivered my order to somebody else.

If they have adhered to their terms and conditions, I don't have an issue. However, they are going against their terms and conditions, are they not the binding contract between us when I place the order? If they violate their own terms of service, am I not eligible for a refund? Their own terms of service say I am from what I can see.

---

7. CANCELLATION AND RETURNS

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(d) you have a legal right to end the contract because of something we have done wrong.

---

Dean000000

why are you being so evasive? what was so time sensitive?


That company largely sell large items of furniture (beds/dressers/wardrobes)


your evasiveness makes everything look suspicious.

waamo

Was this item for business or pleasure?

ethranes

why are you being so evasive? what was so time sensitive? It was a bedside table that I needed to have for the following week, because of the missed delivery I went and bought my own, so that's why I'm not interested in them sending me out another one

Dean000000

oh dear - well you haven't had much luck this month really have you? what with the same thing happening with your mattress earlier on in the month!

ethranes

well you haven't had much luck this month really have you? Not that it's relevant to this case, but yes I did have an issue with another company not sending a refund. (that has been resolved and I've received my refund)

With regards to this case. The main question I have left after all the responses thus far is, if a company breaches their terms of service, which in this case they have. Is that not grounds for a refund? If I'm mistaken please let me know.

Dean000000

ethranes wrote: »

well you haven't had much luck this month really have you? Not that it's relevant to this case, but yes I did have an issue with another company not sending a refund. (that has been resolved and I've received my refund)

I am aware - I was merely being very sincere and sympathetic to the fact that this happened earlier in the month to you with a mattress...I mean how unlucky can one guy get!... im sorry this happened to you (Twice in a month)


Im glad you got your refund and its all resolved now.


Good luck in getting your refund sorted with this crowd. hopefully they will see sense...


KR


Dean0

Takmon

ethranes wrote: »

well you haven't had much luck this month really have you? Not that it's relevant to this case, but yes I did have an issue with another company not sending a refund. (that has been resolved and I've received my refund)

With regards to this case. The main question I have left after all the responses thus far is, if a company breaches their terms of service, which in this case they have. Is that not grounds for a refund? If I'm mistaken please let me know.

You also broke the terms and conditions by not having someone there to receive the delivery.

ethranes wrote: »

For all orders, it is essential that someone over the age of 16 is available to receive and sign for your delivery.

Your saying that you would have preferred that they had charged you £30 and sent it to you another day? How would that have helped you if you needed it so urgently?