Help

vanillaspice

I have been using my home WiFi but Apple asked me to try without it and just use data service and the same thing happened. I don’t understand the outlook question. I have office on my Yoga but as I say I don’t really understand how to answer.

techquest

Try this in safari as the issue might also relate to outdated redirect information in your browser cache or cookies. To find out:

1.Choose Safari > Preferences from the Safari menu bar.
2.Click the Privacy icon.
3.Click Manage Website Data.
4.Use the Search field to find the name of the redirecting website, then select the website and click Remove. Safari then removes all stored data for the website, including cache and cookies. This might sign you out of the website or change its behavior.
5.Click Done, then close Safari preferences.

If the issue continues, repeat these steps, but instead of clicking Remove for the redirecting website, click Remove All to remove stored data for every website you've visited in Safari.

techquest

vanillaspice wrote: »

I have been using my home WiFi but Apple asked me to try without it and just use data service and the same thing happened. I don’t understand the outlook question. I have office on my Yoga but as I say I don’t really understand how to answer.[/QUOTE

The Outlook question is not difficult and not meant to trap you in anyway.

Put simply when on your laptop you can use MS Office Outlook, a program installed by you or on your laptop when you got it. Or you click on your browser, open it and then click on something like the Outlook Mail icon in your browser to then sign into your outlook mail account. Yes or no?

If this is not clear then please let us know. Meanwhile I will take a look at the safari browser to see if there is anything obvious.We are here. to help you wherever we can

techquest

vanillaspice wrote: »

I cannot open links in outlook. .

You mention outlook here but refer to Hotmail in another post, as far as email is concerned they really are one and the same. So to clarify, are you saying you download your emails and then when you click on a link you get nowhere? Or are you doing something else?

vanillaspice

I tried doing both ways, via internet explorer and going into outlook that way and via the mail folder on the desktop.

techquest

So if I understand you correctly you have used IE and get the same result as you did is safari?

You are going into outlook/Hotmail to retrieve your emails through the web browser, and you try clicking on links in a particular email, either using IE or safari, and you cannot get to the site from such links? Is this correct?

When you brows on safari or IE can you get to pages and then to other pages through links on those pages?

vanillaspice

It depends if when I click on the link and it goes to safelinks then It doesn’t open. Regular pages seem to open up.

techquest

1. In Internet Explorer (IE) press on the little icon, top right corner, that looks like a cog.
2. Click on Internet Options.
3. Click on Advanced tab.
4. Click on Reset tab
5. Click on Rest tab in window that opens.
6. Click on close.
7. Restart your computer.
8. Can you get to the links through Outlook/Hotmail, as you tried before, now?

vanillaspice

Thank you techquest. I will have to try this is the morning now. I appreciate all your time and help and will let you know.

techquest

vanillaspice wrote: »

It depends if when I click on the link and it goes to safelinks then It doesn’t open. Regular pages seem to open up.[/QUOT

Sometimes it takes a lot of asking questions to get the user to tell you exactly what is going on or what they are actually doing or seeing.

Now we might be getting somewhere.

Are you saying that when you click on links in your emails/email account they always go to /safelinks.protection.outlook.com? If so then this is a particular safety feature of Microsoft's that they can turn on for a particular account in a particular region they provide it to. If so only they can turn it off and there is a process to go through via their support group to ask them to turn it off for your account. If this is the case I have a documented process to do that.

This feature is called Safe Links and also referred as "Advanced Outlook.com Security", "Advanced Threat Protection (ATP)", etc. It's a part of spam and malware filtering which checks whether any links to web pages in your email messages are phishing scams or are likely to download viruses or malware onto your computer.

You can go to links from the web browser but not through links you click on in your emails? Please clarify.