Deleted

joolsstjean11

I curse the day I signed up with Solarplicity not been able to contact them from the day I SIGNED UP over 8 months ago now they do not answer phones they do not reply to any e-mails now and no matter how mant times people say the web site is up and running IT IS NOT , I have tried all links the main page is OK but when you try to log in its just says down for maintenance NO TIME OR DATES given.
So I can not even give my meter readings now
Recently there has been lots of EXCELLENT REVIEWS from people naming the person they have spoken to on the phone WHAT BS FAKE REVIEWS FOR SURE no ever answers the phone AVOID THIS COMAPANY AT ALL COST. :

ADF_89

Hi All,

I've been in my home since September now. My landlord initially sent a new consumer form to the provider (Solarplicity... )

Needless to say, and now unsurprisingly (after reading Trust Pilot) despite chasing and calling several times (once being asked to call again tomorrow) I've had no correspondence until today...

Dear Adam,

Thank you for contacting Solarplicity.

I apologise for the delay in response.

Please give us a call to have an account set up.

If you have any queries, please do not hesitate to contact us.

Kind regards,

I know the electricity is supplied by them - however, I'd ideally like to just pay what is owed and change. What is the best course of action?

Long time reader, first time poster. Please be gentle:beer::beer:

Appreciate any insight and advice on this one. Reading the reviews gives me the shudders.

[Deleted User]

ADF_89 wrote: »

I know the electricity is supplied by them - however, I'd ideally like to just pay what is owed and change. What is the best course of action?

Make sure you have the meter readings from the day you became the tenant.
Take meter reading(s) today.
Call them up and make sure that you are setup as a customer on a tariff which has zero exit charges. Give them the opening reading(s) with the opening date and today's reading(s) too.
Then look for a new supplier using an accredited price comparison site (this page has the list of accredited sites https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/compare-gas-and-electricity-tariffs-ofgem-accredited-price-comparison-sites )

Stuart_W

The solarplicity customer portal seems to have been down again since Thursday... unless anyone is having more luck than me.

Only a few weeks since the last outage of several days.

Not inspiring confidence.

Streaky_Bacon

It's worth noting that, on their Cheap Energy Club entries, is a banner stating:

WARNING: As of Feb 2019, Companies House has given notice Simplicity will be dissolved within 2 months.

Biscuit_Tin

Streaky_Bacon wrote: »

It's worth noting that, on their Cheap Energy Club entries, is a banner stating:

WARNING: As of Feb 2019, Companies House has given notice Simplicity will be dissolved within 2 months.

Really? :huh:

Why are MSE even offering them as they are prohibited currently from taking on new customers, including upgrading existing single fuel customers to dual fuel until 22-May-2019 (unless recindied by Ofgem earlier)

Why would Companies House give this notice to MSE???
They've never given such notice to MSE about the 10 suppliers who have gine bust.

There doesn't even seem to be any such indication on the Companies House website

Biscuit_Tin

Just checked the CEC, and I don't see them offering Solarplicity at all.

So where are you seeing this banner, Streaky Bacon?
(as I see no warning even if I set them as my current supplier)

[Deleted User]

https://beta.companieshouse.gov.uk/company/10611082/filing-history

23 Feb 2019 Compulsory strike-off action has been discontinued
19 Feb 2019 First Gazette notice for compulsory strike-off

So no the company isn't being struck off.

Chino

gsmlnx wrote: »

So no the company isn't being struck off.

For the time being.

reeac

I can't tell, then, whether this is News, Fake News or Fake Fake News. .....a sign of the times.