OVO Energy...

TrustyOven

I've been told today on the phone that the direct debit customers (who were in credit??) were not yet transferred. I've been told that i would now have 2 account numbers, and they have recalculated my balance. So... I think, hope that it is ok.

302044

Hi,

I'm be chased by Opos for not paying my Nov 18 bill, which I did pay and I have a receipt confirming that I did. I have been given the same story as others here, that it was taken as a security deposit. I was not made aware of this nor was I told (prior to the contact by Opos) that I still owed money to Spark. I paid my money in good faith to spark to settle my Nov bill. This money has been misappropriated to another purpose, and I believe this is fraudulent.

I have never been in debt to anyone, and I strongly object to this action by Spark and Ovo which has led to repeated contact from Opos.

I have contacted Ofgem about this and the CAB. I have also contacted Spark, who did nothing other than say that my money had been used as a security deposit. I will be interested to know what you are going to do/say.

{Edited by Forum Team}

Former Spark Representative

Hi 302044

Sorry to hear about this.

Can you pop me an email to the address given in my profile, confirming your full name and supply address, along with the best number to contact you on?

Happy to help sort this out.

Kind regards

Jenny
Customer Relations Team

sachagomez

Hi.

OVO Energy have taken over from Spark. I have paid all my bills regularly, but am now receiving debt recovery messages from a firm. On contacting them they say I am in arrears of 165 gbp (my November payment is now apparently a deposit to Ovo!) and I should pay that to them; else my credit history will be affected.

Is this normal? Or am I being scammed.

Thanks for any help

Sacha Giomez

Former Spark Representative

Hi sachagomez

Can you drop me a line to the email address given in my profile please?

I'll need your full name, your supply address, your MSE name and a contact telephone number.

Kind regards

Jenny
Customer Relations Team

RuthaW

At first I was told my December Direct Debit was used as a security deposit but then told by another agent that was not the case & money was credited towards future bills so I must pay debt collectors. I complained & this was to be referred to billing. It’s now been two weeks & only correspondence has been a letter to say my bills will be going up ��
My day off tomorrow will be spent attempting to speak with Spark ��

Former Spark Representative

Hi RuthaW

Can you drop me a line to the email address given in my profile please?

I'm happy to give you a call to see how I can help.

Kind regards

Jenny
Customer Relations Team

sachagomez

Hi Jenny,

Thanks for reply. Sorry, but I'm new to this and wondering how to access your email ID on your profile. Please do let me know. Thanks

Sacha Gomez

[Deleted User]

@sachagomez

Just click on the name in the post (Spark Energy: Jenny) in the left hand column just above the words "Post Thanks". This shows the profile which contains the following

About
If you need help with your account, please email customerrelations@sparkenergy.co.uk FAO Jenny

302044

Update!

I was asked by Jenny from the Spark Customer Relations team, to get in touch with her regarding my complaint. I was sceptical about receiving a positive outcome, but to my surprise, that's exactly what has happened.

Jenny got in touch, provided an apology, released my security deposit and paid it back to me via BACS, and credited my energy account by way of compensation for the upset caused.

I still have to pay Opos (the debt collection agency) but now that I have my money back I'm happy to do so.

I would encourage anyone in this same position, to contact Jenny at Spark (contact details on this forum) and give her a chance to put things right.

Thank you Jenny and Laura!